SUMMARY
Works closely with the Director of Golf and Assistant Golf Professionals to oversee all facets of the golf operation and especially the day to day responsibilities and procedures established to ensure efficiency and meeting service objectives. Promotes and nurtures customer relations to enhance the quality of the golf experience.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Stays current with marketing objectives & initiatives and takes an active role in making impressions on sales prospects as well as all members and their guests. Continually strives to learn about the Pronghorn Brand and instill this culture to other members of the staff.
• Assist in the responsible for being the link between the inside staff and outside services. Works closely with the outside supervisor to ensure that every member and guests expectations are exceeded and that the staff gives “above and beyond” service.
• Assist with the management of the Golf Cart Fleet with help from the Outside Supervisor to ensure daily and monthly maintenance procedures and rotations are being met.
• Directly responsible for leading the outside staff in the daily management of play for optimal flow on the golf courses.
• Will work with the Head Professional & 1st Assistant with all tournament activities and administration of daily, major, corporate and special events. This will include promotion, communication, administration, budget management, and detailed summary for event evaluations to enhance future planning.
• Directly responsible for managing the club rental program and reporting its inventory monthly.
• Directly responsible daily & weekly protocol in administration of the Handicap System through GHIN as outlined in Handicap SOP’s. Expected to have a strong working knowledge of the USGA Handicap System and the procedures established by the Oregon Golf Association. Understands the USGA Handicap Manual and educates both staff and members of pertinent handicapping issues.
• Responsible for learning all aspects of the point of sale system and automated tee time system (Springer Miller), and assist with training of new staff regarding protocols as established by the club. To include daily reporting functions.
• Help promote and educate club rules & policy to members
• Work with the 1st Assistant on back of the house and front of the house merchandising to develop and maintain inventory control SOP’s and presentation of hard goods. This includes working with the Head Professional and merchandiser to develop strong vendor relationships to maintain the desired stock needed to hit budget numbers. Constant monitoring of sales and inventory to ensure saleable product is available to members and year end inventories are low.
• Assist with specials orders including hard goods, ordering and the inventory and sales..
• Manage the Locker Room facilities in stocking amenities, tracking inventory, product control, shoe service, ensure they are kept up to club standards and assist Head Professional in staffing them
• Responsible for working with the Head Professional and 1st Assistant to keep rounds reporting current.
• Work with the Head Professional and all club departments to ensure events are scheduled in a timely manner that minimizes or eliminates conflicts and allows for optimal service to members.
• Enhance a customer service orientated atmosphere that promotes the game of golf and meets the needs of the membership.
• Anticipating potential problems & opportunities with a problem solving approach.
• Assists the Head Professional, by working closely with other departments and especially the golf course superintendent, food & beverage, and club house staff regarding communications and initiatives required to meet service and operational objectives.
• Assists merchandiser as needed in administration of buying plans and receiving process. Along with on floor merchandising. To include: steaming, product displays, etc
• Abide by all provisions of established safety programs. Assist in developing and communicating emergency and safety procedures for all Golf Shop functions. May serve as Safety Chair Committee and responsible for informing golf staff of any safety issues.
• Interprets and enforces golf rules and regulations along with other club policies
• Be an asset to membership development.
• Able to effectively handle multiple tasks
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Maintains a professional standard at Pronghorn to include but not limited to appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence. Does not discuss work related issues with members and guests.
• Supports and adheres to the “Make the Moment Service Standards” of Auberge.
• Participate in and support company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program
• Other tasks so asked within the scope of the Golf Operations.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficient in hospitality, interpersonal skills, attention to detail, Internet technologies and continuing improvement in Google products.

SKILLS

Required

• Ability to read and speak English
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Desirable

• Knowledge of property management system – Springer Miller Systems.

CERTIFICATES, LICENSES, REGISTRATIONS

• Requires no certificates, licenses or registrations

TRAVEL REQUIREMENTS

• None

WORKING CONDITIONS:

• May vary from inside 100% of a daily shift, to outside 100% of a daily shift, or any blended combination thereof, based on Golf business requirements