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Service Technician I
TRL Systems Rancho Cucamonga, CA
$49k-64k (estimate)
Full Time | Specialty Trade in Construction 3 Weeks Ago
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TRL Systems is Hiring a Service Technician I Near Rancho Cucamonga, CA

The Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. You will determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I plays a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.
Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.
Essential Functions:
  • Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.
  • Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.
  • Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign off of work performed, uploading to service ticket before leaving the customer site.
  • Possess knowledge of security, nurse call, and fire life safety systems, including but not limited to EST3, Lenel, and Ascom
  • Maintain good housekeeping while on the project site by keeping the work area clean and organized
  • Adhere to all workplace safety expectations, regulations and standards
  • Punctuality and regular attendance
Position Requirements:
  • 1-2 years technical support
  • 2-5 years construction/low voltage installation
  • High school diploma (or equivalent)
  • Valid California Driver License and proof of auto insurance.
  • Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).
We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.
Physical Demands & Work Environment:
  • Repetitive substantial movements (motions) of the wrists, hands, and/or fingers
  • Walk, drive, bend, stoop, hear, and speak
  • Stand or sit for extended periods of time (4 hours)
  • Move/transport/install/remove items weighing 20-50 pounds
  • Drive for 2 hours in a work shift/day
  • May operate company vehicle occasionally
  • Work environment may be construction sites, commercial buildings, high rise buildings, and/or hospitals with patient contact. Confined spaces may occasionally be required
At TRL Systems, we've been keeping people and their property safe for 40 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:
  • Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
  • Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
  • Company Sponsored Events: Family-friendly events with food, games and prizes
  • Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible!
  • Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$49k-64k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

07/20/2024

WEBSITE

trlsystems.com

HEADQUARTERS

RANCHO CUCAMONGA, CA

SIZE

50 - 100

FOUNDED

1981

CEO

LYNN PURDY

REVENUE

$50M - $200M

INDUSTRY

Specialty Trade in Construction

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About TRL Systems

Safety and security should always be top priority. For that reason, you need Fire Life Safety and Security solutions that are fully integrated and customized for your business. Why spend your time juggling multiple vendors when you can get everything you need in one place? At TRL Systems, our high-quality, trusted solutions are created in-house and all product is stocked and ready for a quick turnaround. We connect all of the dots to eliminate inefficiencies, enhance security, and keep your facility running at peak performance. As one of SDMs Top Systems Integrators of 2020, we take pride in n...ot only understanding your needs and challenges based on more than 35 years of specialized experience, but also supporting your business with a highly trained service team who are ready to be at your business within an hour for site walkthroughs or systems integration. From design and installation to service and testing, TRL Systems is your one-stop shop. Reach out today and let us know how we can help! More
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The following is the career advancement route for Service Technician I positions, which can be used as a reference in future career path planning. As a Service Technician I, it can be promoted into senior positions as an Automotive Mechanic I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Technician I. You can explore the career advancement for a Service Technician I below and select your interested title to get hiring information.

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