Job Summary
Designs, codes, debugs, tests, documents and supports in-house developed programs and customization of vendor-supplied applications software. Assists with software upgrades. Develops reports using site-standard report writers. Develops and supports multiple system interfaces and integration.
Education & Experience
Required:
o Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experienceo 5 years of general application development and support experienceo 3 years of experience supporting large enterprise-wide applicationso 3 years of experience programming and report writing, using Microsoft SQL and Oracle DBMS
Preferred:
o 6 or more years of general application development and support experienceo Experience with EPIC, Cerner or closely related medical management applicationso Experience custom programming medical management applications
Key Responsibilities
o Evaluates, supports and tests vendor-supplied software packages. Determines compatibility with existing systems. Installs and tests vendor upgrades and patches. Provides technical support and trouble-shooting.o Researches the setup and functionality of available software modules. Obtains a solid understanding of business processes/user functions that these modules directly support. Recommends process changes to end-users to promote better utilization of application functionality.o Assists with the planning, coordination, and direction of medical management systems modifications related to both current and proposed designs.o Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements in response to business requests. Responsible for complex coding assignments, and participates in code review sessions with direction from Lead developers. o Obtains and shares knowledge of how various application modules inter-link and affect one another.o Analyzes, designs and develops code in support of multiple system interfaces and data integration services.
o Provides daily support to functional end-users with system issues, questions and processes. Performs debugging tasks to resolve system issues. Takes active steps to increase understanding of end-users functions to support applications development process. o Coordinates with appropriate departments to ensure that necessary communication is occurring to allow applications to function properly and efficiently. Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on any existing modules.o Develops system and program test plans. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results/defect logs and performs necessary code revisions.
.:
o Prepares technical reports, memoranda, and instructional manuals as documentation of program development. Maintains current system design documents, and program documentation. o Performs reporting tasks utilizing site standard reporting tools.o Logs, monitors, and manages event calls regarding reported problems.o Serves on project teams.o Participates in regularly-scheduled project review/status meetings internally and with client departmentso Serves as a technical and functional resource to entry level developers.o Documents change control. o Performs on-call support functions.o Performs other duties as assigned.o Regular and reliable attendance is required.
Competencies
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Advanced knowledge and expertise in applications programming methodologies and disciplines; Expert knowledge in system analysis and business problem-solving; Proficient with business reporting; Advanced Knowledge of Structured Query Language (SQL) in Microsoft SQL and Oracle environments; Expert knowledge in vendor-supplied application software; Functional expertise in assigned applications; Knowledge of Tool Control Language (TCL scripting language required for Landacorp applications only); Knowledge of Crystal reporting tools and SQR
Working Conditions
Working Conditions:
o Standard office environment, with weekend or nighttime work to implement changes when users are off the system.
o Works non-standard hours as required
o On-call rotation to provide technical support to end users for urgent needs
o Extensive computer work with prolonged sitting
o Requires DoD security clearance required.
Company Overview
Taking Care of Our Nation's Heroes.
It's Who We Are. It's What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve !
Our job is to make sure that America's heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.
Benefits
We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.