Surveillance Operator

Job Summary : The Video Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees.

Monitors activities closed-circuit television (CCTV) system and personal observation, for criminal activities and / or violations of regulations, policies, and procedures.

Utilizes necessary equipment to identify, record and document illegal and / or unusual behaviors occurring in areas under surveillance and reports same to appropriate personnel.

Video records questionable activities and makes written reports to appropriate personnel.

Duties / Responsibilities :

• Monitor security cameras, access control, and other tools.
• Oversee various recording of communications and events.
• Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.
• Prepare and maintain logs, observation reports, and other data in a manner prescribed by the Surveillance Division Policies and procedures.
• Ensure that all evidence materials are properly maintained including but not limited to, reports, video footage and photographs.
• Demonstrate the ability to make appropriate decisions and exercise action during high tension stressful situations.
• Monitor CCTV and access control systems for a network of facilities across multiple locations.
• Confirm incident and crisis situations.
• Execute multiple SOPs.
• Provide superior customer service.
• Identify and communicate potential threats to assets under company protection.
• Identify and respond to emergency situations with a sense of urgency.
• Complete incident reports and support investigations
• Analyze& review video to support security operations and investigations.
• Performs other related duties as assigned.

Required Skills / Abilities :

• Ability to effectively use or learn computer systems CCTV and Networked Video Systems, Alarm monitoring systems, Telephone, and Instant Messaging systems.
• Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
• Exposure to data visualization and mapping platforms
• Excellent customer service focused attitude
• Trustworthy, professional, and reliable
• Strong verbal and written communication skills
• Excellent organizational and multi-tasking skills
• Must successfully pass a Criminal Background Check and / or obtain security clearances as required by the client and employer.
• Must be able to pass any required training or other qualifications for employment.
• Must be able to pass and complete employer mandated training (on-line learning modules, in-class and virtual training as required)
• Ability to remain calm under pressure and de-escalate and re-direct telephone conversations to quickly identify and take action to resolve incidents.
• Demonstrated desire for continuous learning and skills development.

Education and Experience :

• Education GED or High School Diploma
• 12-18 months of experience desired, prior military / law enforcement preferred, open source / computer investigations.
• Must have valid State issued driver's license at hire and throughout employment.
• Required Certificates : All legally required licenses and permits necessary to perform the job in the State of operation, before and throughout assignment.

Physical Requirements :

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

In addition to other demands, the demands of the job include :

• Ability to patrol the property and access areas quickly.
• Physically able to capture and detain individuals if necessary.
• Prolonged periods sitting at a desk and monitoring surveillance equipment.
• Must be able to lift 50 pounds at a time.

Triumph Protection Group Key Attributes :

• Communicates respectfully to all team members, vendors, and clients.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.

Salary Range : $20.0000 To $25.0000 Hourly

Last updated : 2024-04-24