** Military Spouses and Retail/Insurance professionals encouraged to apply**

Paid training period/ Minutes from Fort Cavazos

Complete Paid Training Classes starting Monday 5/20/2024

All Equipment needed supplied by Triple Impact

Great Opportunity for Talented and Dedicated Individuals

Team Environment and Paid Training that will make you Successful!

Promotional opportunities for Motivated Professionals for Lead, Supervisory and Manager roles.

Triple Impact Connections, Our Nation's Fastest Growing Veteran Owned Corporation committed to staffing their businesses with Military Spouses has IMMEDIATE OPENINGS for Customer Service Agents!!

We are seeking candidates to work Full Time schedules who can demonstrate a desire and willingness to learn, possess a great work ethic, commitment and enjoy working in a team environment.

Successful candidates will have the ability to problem solve and support customer's needs. Cover letters appreciated!

Answer inbound calls and accurately complete requested transactions

Provide a Best-in-Class customer experience in all interactions.

Calmly research, resolve, and de-escalate customer inquiries or issues.

Requirements:

High school diploma or equivalent.

1 years of experience in a call center customer service role handling inbound and outbound calls and responding to emails.

Must demonstrate excellent written communication skills, with a strong command of grammar, punctuation, and spelling.

Must demonstrate the ability to accurately type 35-40 words per minute.

Must demonstrate excellent verbal communications skills with the ability to actively listen and empathize with customers.

Must demonstrate strong problem-solving and decision-making abilities to address customer inquiries and resolve issues effectively and efficiently.

Ability to work in a fast-paced and dynamic environment, multitask, and manage time efficiently.

Attention to detail and accuracy in handling customer data, warranty claims, and documentation.

Proficient in using email and customer service management tools to manage and track customer interactions.

Ability to work independently and efficiently, managing multiple email inquiries and prioritizing tasks effectively.

Proficient with email management systems and customer service software to be able to efficiently handle email inquiries, track customer interactions, and retrieve necessary information.

Ability to navigate multiple software applications and systems simultaneously.

Must be able to work out of Triple Impact’s Killeen, Texas Center

In addition, Basic Skill Sets Include:

Strong communication skills, both oral and written

Solid Basic Computer Skills

Capable of multi-tasking while problem solving

Adhere to assigned work schedule

Apply here we look forward to connecting with you.... and visit us at tripleimpact.com !

Job Type: Full-time

Salary: $14.00 per hour

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Killeen, TX 76542: Relocate before starting work (Required)

Work Location: In person