Job Requirements:

• A degree in a human services field (Nursing or Social Work preferred).
• Minimum of two (2) years experience in long term care or related programs.
• Strong communication and public relations skills.
• Ability to accurately assess and anticipate level of care required for an individual.
• Must have excellent organizational skills and ability to work independently with little supervision.
• Ability to work well under pressure.
• Knowledge of all payor sources including Medicare, Medicaid, HMOs, insurance and private pay.
• Ability to work in an interdisciplinary setting including marketing, social services, nursing and business affairs.
• Proficient computer skills including Microsoft Word, Excel, Outlook, etc.

Responsibilities:

 Sales and Marketing

Performs a variety of duties to create a positive “first impression” for Trinity Woods and promote TW’s community recognition on a variety of levels.

• Develops, coordinates, and implements marketing strategies for referral sources.
• Maintains data base for referral resources to include inquiries, move-ins and move-outs.
• Develops and coordinates tours of the Health Center.
• Maintains positive relationships with area hospital personnel, especially Discharge Planners.
• Coordinates the move-in process to create a positive experience for new members.
• Reviews all referral information and coordinates an on-site assessment at the referring facility if indicated.
• Confer with the CFO to assess each referral for financial feasibility prior to acceptance.
• Coordinates with Director of Nursing to make all room assignments.
• Ensures all documentation including Advance Directives, POA/Guardianship, etc. have been discussed and appropriate paperwork is in medical record.

Insurance Verification Responsibilities:

• Completes insurance authorizations for skilled stays. Manages the review process for each resident stay.
• Collects required documentation requested by individual insurance groups.
• Informs nursing and therapy teams of coverage dates.

Additional Responsibilities

• Meets all resident and household needs by actively assisting (to the extent of cross training and certification) in all tasks of the household.
• Ensures that resident rights and responsibilities are honored and met.
• Monitors the community and household response to resident concerns through continuous quality improvement.
• Maintains professional presence when representing Trinity Woods; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.
• Demonstrates professional development/skills competency in all activities.
• Complies with Trinity Woods’ established safety rules and practices.