2 IT Onsite Support Specialist Jobs in Dallas, TX
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Trinity Industries Careers is Hiring an IT Onsite Support Specialist Near Dallas, TX
Trinity Industriesis searching for a talented leader to fill the open position ofIT Onsite Support Specialistin ourDallas, Texas office! This person will provide level II support for pc hardware and software, printing, mobile devices and desk phones for Trinity locations.
What you'll do:
- Resolve customer computer issues utilizing your customer service and technical skills with Microsoft and Dell products
- Communicate technical information to customers using everyday terms they will understand (avoiding the use of technical terms and jargon whenever possible)
- Produce quality resolution documentation
- Maintain technical knowledge base and report updates as needed to ensure the content of the documentation is current, relevant, and accurate
- Stay current on the latest developments in software and desktop technology
- Support an on call rotation
- Provide training to End User on applications, software and IT policies, including New Hire orientation
What you'll need:
- Excellent customer service and the ability to meet metrics as prescribed
- Successful candidate must have 5yrs experience and be able to demonstrate their technical skills in providing support for the following: Level II troubleshooting for hardware and software issues, Basic networking and internet troubleshooting, Mobile device troubleshooting for both iPhones and Android phones, Active Directory, Wi-Fi, VPN Access, Windows 10 and Windows11, Microsoft 365, Working with Cisco VoiP including voicemail, User administration including onboarding/offboarding, and Microsoft Intune administration
- Must be a team player in a collaborative environment but have the ability to work on their own when needed.
- Excellent communication skills (written and verbal)
- Self-motivation and ability to work with minimal supervision
- Ability to lift up to 10lbs
- Bilingual (English/Spanish) a plus
- A /MSCA/ITIL Certifications a plus
Job Summary
Full Time
$56k-70k (estimate)
03/15/2024
05/02/2024
The job skills required for IT Onsite Support Specialist include Troubleshooting, Customer Service, Active Directory, IT Support, Communication Skills, Android, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Onsite Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Onsite Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Onsite Support Specialist positions, which can be used as a reference in future career path planning. As an IT Onsite Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Onsite Support Specialist. You can explore the career advancement for an IT Onsite Support Specialist below and select your interested title to get hiring information.
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