TrinityRail is hiring an Inside Sales/Customer Service Professional in our Fort Worth, TX location!

This person interacts with customers providing the highest level of customer service by receiving requests for railcar parts, gathering appropriate information, and providing quotes.

What you'll do:

•  Receives initial contact from customer requesting railcar parts for specific leased cars built by Trinity
• Gathers appropriate data to begin research to quote customer
• Prepares proposals and quotes for customers from established pricing and lead time
• Coordinates order entry into automated data handling system
• Receives customer inquiries concerning shipment problems, order changes, invoice variations, etc.
• Resolves issues by coordinating with company personnel; responds to customers and implements corrective action as needed
• Generates paperwork concerning customer orders, shipments, etc.
• Assures that research projects are properly archived and indexed to support future research activities
• Reads schematic drawings and problem-solves to determine correct part(s) to quote with accuracy