HOSPICE VOLUNTEER COORDINATING EXPERIENCE REQUIRED. 

Job Summary: 

The Volunteer Coordinator (VC) has the overall responsibility for our office’s volunteer program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The VC is responsible for recruiting, training, retaining and supervising volunteers. 

What You Will Do Every Day:

• Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers 
• Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. 
• Maintains a written description of in-service training provided during the previous 12 months. 
• Assesses and maintains documentation of volunteers skills and competencies. 
• Provides guidance related specifically to individual responsibilities. 
• Maintains documentation of the cost savings achieved through the use of volunteers including identification of each position occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Agency would have incurred if paid employees occupied the position. 
• Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. 
• Ensures volunteers document to prove the value of work being done for patients and families. 
• Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services; reviews and documents on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days. 
• Collaboratively develops and maintains policies specific to the volunteer program. 
• Ensures volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need assistance and instructions regarding performance of their duties and responsibilities. 

Education, Experience, and Certifications Needed:

• High School graduate, with being a graduate of an accredited college/university being preferred. 
• Experience in recruitment & management of hospice volunteers required.
• Background in either administering or building a hospice volunteer program required. 
• Ability to establish and maintain effective working relationships with Interdisciplinary Group (IDG) and the community. 
• Must have reliable transportation and valid auto insurance, as well as a current drivers license.