Job Overview :

Provide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business, assist and direct visitors and patients to various locations in the hospital when appropriate.

Qualifications : Required :

Required :

• Well developed interpersonal skills with the ability and to understand and communicate with people of varying cultures and abilities
• Must be able to work with the public and maintain poise under difficult, confrontational situations, filing skills

Preferred :

• Spanish bilingual preferred
• High School Diploma

Scheduling Requirements :

• Shift-11 : 00am- 8 : 00pm -Every other weekend / holidays
• Part Time- No Benefits

Scheduling Functions :

• Serves as a resource person for the hospital by providing information in a timely and courteous way
• Greets visitors and imports accurate information regarding services, location, policies, and patients
• Answers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask How may I help you?
• Maintains a professional but caring demeanor when communicating with visitors
• Issues passes to visitors and prepares requests for exceptions to the regular visiting hours policy
• Exhibits fairness in distribution of visitor passes tempered with empathy as appropriate
• Makes an effort to remember visitors’ names and any particular situations applying to patient visiting
• Provides Clergy and other pertinent persons assistance in locating patient
• Develops a good rapport with nurses and physicians in order to assure lines of communication
• Establishing a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobby
• Keeps information files current and orderly at all times
• Is competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment
• On a daily basis, ensures that patients mail is sorted and delivered to their rooms or forwarded to their home address if patient has been discharged
• Accepts and forwards written messages for patients on a timely basis.
• Perform other duties as directed by supervisor

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

Last updated : 2024-05-09