2 Client Experience Coordinator (Remote after on-site training) Jobs in Bloomington, IN
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Client Experience Coordinator (Remote after on-site training)
$43k-56k (estimate)
Full Time
3 Weeks Ago
TRIMEDX is Hiring a Remote Client Experience Coordinator (Remote after on-site training)
If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today!
Our team of Client Experience Coordinators (CEC) make a positive impact every day by:
Location: Indianapolis, Indiana. We are seeking candidates within approximately a 70 mile radius of our Corporate Office. Our Corporate Office (CO) is on the northwest side of Indianapolis.
Remote after successful on-site training: Opportunity to become primarily remote work from your central Indiana home, in approx. 30-60 days once successful in-person, in the office training completed after 30-60 days.
Pay: $17 per hour (plus shift differential for some shifts)
Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 8 paid holidays
Performance-based pay increase opportunity after 90 days!
Hours: 8:00 - 5:00 PM EST Monday - Sunday, 40 hours a week
**Candidates continuing in the process will be contacted via email with more information regarding next steps, please check your email daily (including SPAM & Junk folders)**
The Client Experience Coordinator delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization’s service model and their work directly impact the client’s ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Responsibilities
TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.
- Everyone is focused on serving the customer and we do that by collaborating and supporting each other
- Associates look forward to coming to work each day
- Every associate matters and makes a difference
Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today!
Our team of Client Experience Coordinators (CEC) make a positive impact every day by:
- Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices
- Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment
- Securing critical information through thoughtful and positive interactions
Location: Indianapolis, Indiana. We are seeking candidates within approximately a 70 mile radius of our Corporate Office. Our Corporate Office (CO) is on the northwest side of Indianapolis.
Remote after successful on-site training: Opportunity to become primarily remote work from your central Indiana home, in approx. 30-60 days once successful in-person, in the office training completed after 30-60 days.
Pay: $17 per hour (plus shift differential for some shifts)
Comprehensive Benefits Package: including medical, dental, vision, 401K, Paid Time Off (PTO) & 8 paid holidays
Performance-based pay increase opportunity after 90 days!
Hours: 8:00 - 5:00 PM EST Monday - Sunday, 40 hours a week
**Candidates continuing in the process will be contacted via email with more information regarding next steps, please check your email daily (including SPAM & Junk folders)**
The Client Experience Coordinator delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization’s service model and their work directly impact the client’s ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Responsibilities
- Manage incoming interactions from healthcare professionals in a timely and courteous manner.
- Demonstrate active listening skills and ask probing questions, as necessary, to relay the best possible information to the repair technician.
- Document accurate information in work order systems.
- Notify the appropriate field technician and escalate emergency situations utilizing call flow processes.
- Demonstrate understanding of the healthcare environment, including medical equipment terminology.
- Effectively use resources to solve customer issues or direct them to the appropriate source.
- Adapt to process changes by staying current with new customer needs and CEC training materials.
- Document and escalate safety incidents to the appropriate management and regulatory departments.
- Demonstrate ownership and initiative by performing all necessary follow-up activities.
- Document and escalate issues that may impact the CEC’s ability to deliver upon the service model.
- Assist with visitor side by sides.
- Assist with peer coaching.
- Data entry and analysis.
- All other duties as assigned.
- Must be able to type 45 wpm
- Must have experience with Microsoft Outlook, or similar email solutions
- Customer service experience preferred
- High School or equivalent degree required; college education preferred
TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.
Job Summary
JOB TYPE
Full Time
SALARY
$43k-56k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
07/05/2024
WEBSITE
trimedx.com
HEADQUARTERS
INDIANAPOLIS, IN
SIZE
200 - 500
FOUNDED
1998
TYPE
Private
CEO
JOHN DOYLE
REVENUE
$200M - $500M
Related Companies
About TRIMEDX
TriMedx specializes in providing clinical engineering and medical equipment management services.
Show more
The following is the career advancement route for Client Experience Coordinator (Remote after on-site training) positions, which can be used as a reference in future career path planning. As a Client Experience Coordinator (Remote after on-site training), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Coordinator (Remote after on-site training). You can explore the career advancement for a Client Experience Coordinator (Remote after on-site training) below and select your interested title to get hiring information.
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