Greeting!!!!!
My name is Sarvesh Upadhyay from Diverse Lynx. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet job sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching Tech Support - Desktop, Field Services @ Denver, CO

Job title: Tech Support - Desktop, Field Services
LOCATION: Denver, CO
Hire Type: Contract
TOP REQUIREMENTS:
Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification

Primary Responsibilities:
Must have a valid drivers license, car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Required software tools/skills:
Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
bility to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Required skills/attributes:
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
Experience with Android and Apple IOS support
Must be able to lift up to 70 pounds
You will be asked to perform this role in an office setting or other company location

Nice to Have:
2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years experience Microsoft Software Office Suite
Knowledge of Active Directory, Citrix, Microsoft SCCM 2-3 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.