DUTIES AND RESPONSIBILITIES

• Retrieve, create deposits, create payment batches and post check payments, from the mail, to client accounts.
• Export ACH and Wire payments from the bank, create payment batches and post to client accounts.
• Researches and investigates client account issues, and monitors accounts as appropriate
• Reconciles and sends out statements of account to clients and ensuring that all the information appearing on them is accurate and complete.
• Respond to client inquiries in an accurate and timely manner
• Monitors, controls and resolves non-payments, delayed or delinquent payments, and other anomalies
• Responds to inquiries and researches and resolves problems related to client-related transactions
• Submits credit memo and client refund requests for processing as needed
• Monitors A/R holds on customer accounts
• Identify errors or discrepancies and resolve before processing
• Work with Client Support team to support requests.
• Address a variety of issues on a daily basis that come to the team both internally and externally.
• Assist with any onboarding of new clients. This may include completing various set-up forms, completing reps and certs or provide banking information.
• Assist with processing credit card payments.
• Collect tax exemption forms from clients.
• Assist with billing clients on various vendor portals.
• Assist in any way necessary to help with the invoicing and collection of clients.

REQUIREMENTS

• 2-4 years' experience in preparing deposits and posting payments to client accounts.
• 2-4 years' experience in accounts receivable or collection's role
• Strong customer service skills
• Ability to work within a team to troubleshoot problems and come up with solutions
• Comfortable speaking on the phone with clients in respectful and courteous manner.
• Strong written communication skills, using grammar, to ensure professionalism in email.
• Act with a sense of urgency to address client issues and questions.
• Comfortable with tactfully discussing collection issues with clients.
• Ability to take initiative and work proactively.
• Strong problem-solving and analytical skills.
• Strong interpersonal skills.
• Ability to work independently, resourcefully seek answers, and remove obstacles.