Job Description
Job Overview
The shift Lead/Field Training Officer is responsible for supervising and guiding staff in the performance of job responsibilities. In addition, they are responsible for conducting training and daily observational evaluations for new officers. The incumbent serves as a key figure in assimilating new hires into their position - ensuring they are properly trained, possess a working knowledge of procedures and policies, properly applying taught/learned skills and responsibilities and possess all necessary equipment. The shift Lead/FTO will participate in shift briefing, department huddles, other meetings as assigned and training of new officers. The shift Lead/FTO will be a role model and one who leads by example, by communicating the expectations of the job through correctly applying concepts taught within the department and the TriHealth Way and monitors opportunities for individual and team improvement. Specific duties include, but are not limited to, the following: supervising the daily activities of a team, patient and visitor safety, problem-solving, supporting officers in their daily assignments, maintaining supportive communication with the Communication Center and Command Staff, while upholding TriHealth's policies and procedures, serving as a resource for Protective Services Officers (PSO) and other team members and representing the PSO team to other organizational entities.
Job Requirements
High School Degree or GED in General Studies
20 hour OPOTA certification for private security
Microsoft Outlook and related office software programs
1-2 years experience
Job Responsibilities:
Other Job-Related Information
Serves as a team/shift supervisor (when shift supervisor is not available) and field trainer for new hires.
Working Conditions
Bending - Frequently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Occasionally
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Occasionally
Lifting 50 Lbs - Occasionally
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading Frequently
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Occasionally
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service
Respect: ALWAYS...
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone's opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community