Job Description
Job Overview:
This position performs phlebotomies and other specimen collections in physicians' offices, at draw sites, and at health fairs. This position accurately identifies patient, selects correct patient in HIS and other systems, retreives correct lab orders, and completes collection task. This position properly collects specimens, accurately labels samples, and correctly prepares them for transport to lab. This position communicates with patients, nurses, physicians' offices, family members, and other caregivers. This position maintains standing orders and required documentation for waste removal, fire drills, and other regulatory requirements. This position does not require direct supervision to process specimens.
Job Requirements:
High School Degree or GED
Formal Phlebotomy training
No equivalent experience in lieu of degree
Phlebotomy Certification
Phlebotomy and other specimen collection techniques, including difficult venipunctures and pediatric draws
Lab terminology
Proper specimen handling procedures
Communication
Customer service
Data entry skills
1-2 years experience in Phlebotomy
Job Responsibilities:
Ability to Prioritize/Organize/Handle Quantity of Work
Accuracy/Quality/Completeness of Work
Complex Assignments Received/Delegated/Completed
Judgement Skills/Problem Solving Skills
Overall Procedure Knowledge/Quality Assurance Knowledge - including documentation as needed
Other Job-Related Information:
Working Conditions:
Climbing - Frequently
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50 Lbs. - Occasionally
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Frequently
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service
Respect: ALWAYS...
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone's opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community