Job Overview:In-House: This position serves as a liaison for an extensive variety of laboratory customers. This position procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, TJC and CAP guidelines and may perform EKG’s on outpatients. This position makes/receives telephone calls to/from customers, gathers data required for service and billing, answers questions and resolves issues. This position also completes documentation to meet OIG compliance guidelines which includes accurate interpretation and transcription of physician orders and LIS/HIS order entry. This position may receive incoming specimens, enters patient demographics and test orders using LIS/HIS systems, labels specimens, and distributes them to the proper lab departments for testing.Job Requirements:High School Degree or GED Phlebotomy certification No equivalent experience in lieu of degree 1-2 years experience in Phlebotomy Job Responsibilities:Other Job-Related Information:Working Conditions:Climbing - OccasionallyConcentrating - ConsistentlyContinuous Learning - FrequentlyHearing: Conversation - ConsistentlyHearing: Other Sounds - ConsistentlyInterpersonal Communication - ConsistentlyKneeling - OccasionallyLifting <10 Lbs - ConsistentlyLifting 50 Lbs - RarelyLifting 11-50 Lbs - FrequentlyPulling - OccasionallyPushing - OccasionallyReaching - ConsistentlyReading - ConsistentlySitting - ConsistentlyStanding - ConsistentlyStooping - OccasionallyTalking - ConsistentlyThinking/Reasoning - ConsistentlyUse of Hands - ConsistentlyColor Vision - ConsistentlyVisual Acuity: Far - ConsistentlyVisual Acuity: Near - ConsistentlyWalking - ConsistentlyTriHealth SERVE Standards and ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS…• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist• Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS…• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met• Offer patients and guests priority when waiting (lines, elevators)• Work on improving quality, safety, and service Respect: ALWAYS…• Respect cultural and spiritual differences and honor individual preferences.• Respect everyone’s opinion and contribution, regardless of title/role.• Speak positively about my team members and other departments in front of patients and guests.Value: ALWAYS…• Value the time of others by striving to be on time, prepared and actively participating.• Pick up trash, ensuring the physical environment is clean and safe.• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.Engage: ALWAYS…• Acknowledge wins and frequently thank team members and others for contributions.• Show courtesy and compassion with customers, team members and the community