Title : Case Analyst / Clerk / Office Admin

Location : 100% Remote

Duration : Full Time Permanent

Client : Federal

Functional Responsibility :

Retrieve documents from online systems and files as needed.

Review case files for completeness using a desk guide and give notification of deficiencies.

Create folders and file electronic documents and associate documents with existing files.

Organize and maintain physical and electronic files, ensuring they are easily accessible and properly labeled.

Follow established filing and documentation procedures.

Assist with incoming and outgoing correspondence, including mail, email, and phone calls.

Answer general inquiries, direct calls to appropriate personnel, and provide basic information to clients.

Schedule appointments or follow-up meetings.

Maintain calendars, send reminders, and coordinate logistics.

Ensure efficient use of resources and minimize waste.

Assist with photocopying, scanning, printing, and collating documents.

Prepare and distribute internal communications or announcements.

Responsibilities may require identifying and developing new or improved techniques and procedures relating to the operation of systems, processes, and procedures.

Provide functionality verification and validation testing and implementation support.

Reports progress on problem resolution to senior analysts and Portfolio Manager. Identifies and devises improvements to current business processes and procedures.

Qualifications :

• High School Diploma
• Prefer Associate 's , Information Systems, Engineering, Business, or other related analytical, scientific, or technical disciplines

Last updated : 2024-04-24