Job Description

The Collection Specialist is responsible for managing the process on any Resident that has not financially met the terms of the lease agreement.

The Collection Specialist will contact all Residents and encourage them to pay any outstanding balances, send statements to all residents with balances, send all necessary files to legal, and manage the eviction process in a proactive and consistent manner.

Manage Payment Experience

• Work with both internal and external customers to troubleshoot resident payment issues until resolution
• Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties
• Review all new move in balances to ensure ledger charges and payments were applied accurately
• Consistently inform all residents of Tricon’s payment policies, procedures, and their contract obligations
• Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricon’s Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements
• Review all ledgers, notices, leases, and communications for accuracy prior to distribution
• Identify eligible candidates for Tricon Relief fund when applicable

Manage Delinquency Process / Performance

• Review all necessary reports / dashboards / systems daily to track goal progress and resolve any necessary account issues
• Communicate effectively and consistently with all Residents with balances daily until account resolution
• Forecast month end Delinquency and report weekly progress to Manager
• Remain compliant with Tricon policies and procedures, and seek / provide feedback to improve processes and performance

Manage Notice / Eviction Process

• Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month
• Prepare eviction files on notices of non-compliance when needed
• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc
• Communicate with residents daily / weekly during the eviction process, educating them on their options, fees, and the process expectations
• Collaborate with appropriate field team when needed to schedule Occupancy Checks
• Follow up with legal on eviction progress until resolution
• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates / details to all appropriate team members
• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction / collections process
• Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information / alerts
• Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law

Qualifications :

• Extremely organized
• Detail oriented
• Exceptional customer service
• Deal with situations and issues proactively and persistently
• At least 1 year of Property Management experience is preferable
• Strives to consistently meet and exceed service standards
• Excellent verbal communication skills required
• Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities
• Knowledge of Yardi preferred

Minimum Requirements :

• High school diploma or GED
• Demonstrated attention to detail

Last updated : 2024-05-23