As a Client ExperienceSpecialist you will be the first point ofcontact for our clients and play a crucial role in creating a warmwelcoming and seamless experience from the moment they walk throughour doors.

Your exceptional interpersonal skills attention todetail and passion for delivering topnotch service ensure ourclients feel cared for throughout their entirevisit.

Here are some highlights ofwhat you will be doing in thisrole :

• OfferPersonalized Care : Greet clients with warmth and professionalismoffer refreshments guide them to specific service areas and curatean overall experience aligned with their preferences andneeds.
• Encourage FutureVisits : Schedule clients for their next appointment at checkoutensuring they continue to enjoy the benefits of ourservices.
• Achieve Key Performance Indicator(KPI) Targets : Success will be gauged through the achievement ofobjectives including rebooking rates retail conversion gift cardsetc.
• Championthe Brand : Embrace and embody the values and culture of TricociSalon & Spa becoming a living ambassador of ourbrand.
• Seek ValuableFeedback : Gather insights from departing clients on theirexperience showing our commitment to continuousimprovement.
• Uphold BrandStandards : Ensure waiting areas reception areas and other spacesare maintained according to company brandstandards.
• FacilitateSeamless Communication : Maintain an open line of communication withfellow team members and management accurately logging messages intoour system and ensuring timely communication between teammembers.
• Share YourExpertise : Educate clients on our services retail products andpromotions assisting clients in their selections and elevatingtheir experience.
• ResolveInquiries and Concerns : Skillfully address questions fulfillrequests and resolve concerns demonstrating your expertise anddedication to the clientexperience.
• ExecuteTransactional Procedures : Handle cash and credit transactionsaccurately and efficiently ensuring strict adherence to establishedcredit card / cash managementprotocols.

Here aresome of the skills that we are looking for in thisindividual :

• Minimum 12years experience in a customerfacing role preferably in a spa / salonhospitality or retail environment. Reservation experience aplus!
• Provide mobilecustomer experience (via headset and tablet) with strongcommunication and organizationalskills.
• Ability toanticipate the needs of our clients consistently going above andbeyond to exceed their expectations.
• Thrive ina fastpaced environment maintaining composure and attention todetail even during peak hours.
• Strongcommunication and interpersonal skills with an emphasis on activelistening.
• Proficient in using computer systemsand pointofsale software.
• Passion for thebeauty and wellness industry with a genuine desire to createexceptional experiences forclients.
• Professional appearance and demeanorrepresenting the Tricoci brand withpride.
• Ability to work a variety of schedulesincluding evenings and / orweekends.

Why YoullLove Working With US

• Competitive pay
• Employee discounts(up to 90% off the Tricoci menu service pricing 2550% off retailand more!).
• Growthopportunities within a diverse inclusive and fun workingenvironment
• Comprehensivehealth insurance including medical / rx (including virtual visits)dental vision life anddisability
• CriticalIllness Group Accident and Hospital Indemnity insuranceavailable
• Company matching 401(k)Plan
• Wellness benefits including EAP with 5free sessions (per situation)
• Paid Leave / Vacation
• Health insurance and401(k) available after meeting eligibilityrequirements.

Tricoci inspiresconfidence within every client by catering to the unique needs ofevery individual providing an experience that is anything butordinary.

Visit for more information and follow us onInstagram @TricociOfficial.

Tricociis an equal opportunityemployer. Allqualified applicants are considered for employment without regardto the persons race color religion national origin sex sexualorientation age marital status veteran status disability or anyother characteristic protected by applicable law.

Tricoci makesreasonable accommodations during all aspects of the employmentprocess including during the interview process.

It is ourcommitment to create an inclusive environment for allemployees.

Last updated : 2024-04-28