Position:Residential Program Manager 

Reports to:Residential Regional Manager

Hours:Full-time: Sunday-Thursday 9am-5pm| Salaried/Exempt

Location:Catherine Drive

Triangle’s Expectation of Employee:

• Adheres to Triangle Policy and Procedures 

• Acts as a role model within and outside Triangle Performs duties as workload necessitates 

• Maintains a positive and respectful attitude 

• Communicates regularly with supervisor about Department issues 

• Demonstrates flexible and efficient time management and ability to prioritize workload 

• Consistently reports to work on time prepared to perform duties of position 

• Meets Department productivity standards

Essential Duties and Responsibilities:

• Plans, directs, and coordinates activities of designated program and program staff to ensure that goals and objectives of the program are accomplished within prescribed time frames and funding parameters.

• Meet, screen and interview referrals for support.

• Schedule staff coverage of all shifts by appropriate, well-trained staff. Provide direct care coverage as required.

• Request clinical support as program needs dictate.

• Conduct monthly supervision meetings with staff

• Confers with program staff to provide advice, support and to resolve problems.

• Maintain regular periodic and as needed contact with DDS, families’ advocates and day programs of persons served, local VNA, therapists and program consultants. Document all contact.

• Ensure all case files are well maintained and organized by case managers. Ensure all necessary and pertinent documentation is complete.

• Provide primary on-call coverage for programs on a rotating basis, as assigned for all residential homes.

• Ensure medication is handled and administered by certified staff in keeping with DPH/DDS Medication Administration Program guidelines.

• Ensure medication is ordered, tracked and stored, as regulations require.

• Ensure residence is maintained in a safe, healthful and clean manner, including application and compliance for all needed inspections (i.e., Fire Department, Building and Code inspections, DPH, Quest and CARF inspections and certifications).

• Appointment of site Human Rights Officer. Assignment of staff to run regular house meetings and human rights meetings.

• Assist with new program development.

• Ensure that individual Support Plans and Behavioral Support Plans are implemented consistently. 

• Schedule and facilitate monthly staff meetings and participate in monthly Program Managers Meetings.

• Review and approve all Individual Support Plan Assessments, Support Strategies and Progress Notes, prior to distribution to funding source and/or other interested parties. 

• Monitor program staff to ensure they maintain CPR, First Aid and Medication Administration Certification as well as any other training deemed necessary to effectively carry out their duties.

Additional Duties and Responsibilities 

• Accomplishes all tasks as appropriate.

• Directly supervises five to ten residential staff. Carries out supervisory responsibilities in accordance with Triangle’s policies and applicable laws. Responsible for planning, assigning and directing work, as well as addressing complaints and resolving problems. Conduct performance appraisals, and interviews for potential hires and participate in the hiring and dismissing of employees. 

Qualifications Experience, Education and Licensure 

• Bachelor’s degree from four-year college or university;’ or one to two years related experience and/or training; or equivalent combination of education and experience. One year's supervisory and administrative experience. 

• Medication Administration Certification, CPR and First Aid, Human Rights Officer training. On-the-job training may be provided in some of these areas.

• Valid MA Drives License

Language Skills 

• Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members.