Sterling, ND Cenex Travel Plaza Location

Tri-Energy Cooperative, a leading provider of Cenex gas stations and convenience stores across Bismarck, Mandan, Dickinson, Sterling, and Lincoln, seeks a dedicated and customer-focused individual to join our team as a Customer Service Associate. We take pride in offering convenient and well-maintained locations that cater to the diverse needs of our valued customers.

Reporting to the Store Manager, the Customer Service Associate will play a pivotal role in ensuring the highest level of customer satisfaction. The primary responsibilities will include delivering exceptional service, processing sales transactions accurately, maintaining a well-stocked and organized store, and contributing to a clean and safe shopping environment. A commitment to providing outstanding service will contribute to the development of repeat customers and the overall success of our operations.

Service Expectations:

• Extend a warm and welcoming greeting to every customer.
• Provide exceptional service to foster repeat customer relationships.
• Process sales transactions with professionalism and accuracy.
• Maintain a clean, organized, and inviting store environment.
• Collaborate with the team to uphold our service standards.

Essential Job Duties and Responsibilities:

• Execute sales transactions according to established procedures.
• Uphold a consistently high level of customer service during your shift.
• Stock merchandise based on plan and management's guidance.
• Prepare food as needed using kitchen equipment, following safe handling guidelines.
• Perform pump maintenance as per protocols.
• Assist the manager in operating various systems and equipment.
• Contribute to a clean and safe store environment through regular cleaning tasks.
• Ensure the gas station maintains a clean and secure atmosphere.
• Embrace a flexible work schedule with the potential for additional hours.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Continuously 66-100% - Use hands dexterously, talk or hear, prolonged periods standing and working on cash register or related equipment.
• Frequently 34-65% - Walk, sit, stoop/kneel/crouch, or climb, lift up to 15 pounds.
• Occasionally 1-33% - Reach with hands and arms, or balance, or lift up to 50 pounds.

• Ability to perform repetitive movements over long periods of time.
• Some locations may require the physical ability to lift up to 40-pound propane tanks and the ability to manipulate up to 100-pound tanks (with assistance).
• This position occasionally requires the ability to work outdoors in adverse weather or temperature conditions.

• This Job Is Ideal for Someone Who Is:

Dependable
• - more reliable than spontaneous
People-oriented
• - enjoys interacting with people and working on group projects.
Adaptable/flexible
• - enjoys doing work that requires frequent shifts in direction.

• Education and Experience:

• High school diploma or equivalent (preferred)
• 1-year customer service (preferred)

• Disclaimer Clause:
  This job description is not intended, and should not be construed, to be a complete list of all responsibilities, duties, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential to making fair pay decisions and for determining job performance.