Position Description:

This supervisory level position is responsible for the coordination and delivery of services by Human Services Technicians. Position provides overall direction and oversight to HSTs. Additionally, this position provides staff training, development and delivery of behavioral health services in a residential setting.

Position Expectation:

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Primary Duties and Responsibilities:

• Provides direct supervision to Human Services Technicians that may include but is not limited to: hiring, scheduling of work assignments, and assisting Program Supervisor with employee performance evaluations in accordance with agency policy for all HSTs at New Beginning Men employed in FT, PT and PRN employment status.
• Provides ongoing agency required training to the HSTs. Training may be provided jointly with the Program Supervisor.
• Comprehends and complies with all licensing regulations including 65D30 Florida Statutes as they apply to the program, CARF requirements, and Tri-County Human Services, Inc. Policies and Procedures pertinent to all compliance and regulatory standards.
• Participates in preparation of reports including monthly emergency drills for the program’s Quality Assessment and Improvement Program within assigned guidelines.
• With guidance from program supervision, assures that the facility and support services are reviewed and compliant with licensing and accreditation standards.
• Ensures that staffing pattern and scheduling is adhered to and in compliance with state requirements jointly with the Program Supervisor.
• Provides educational groups to Persons Served including, but not limited to budgeting, employment, and other life skills.
• Ensures that the department complies with company policies and procedures jointly with the Program Supervisor.
• Assess the performance of the department or company against goals and plans jointly with the Program Supervisor.
• Motivate assigned individuals through incentives and positive feedback.
• Responsible for day-to-day tasks including, but not limited to, building maintenance orders/work orders, vehicle maintenance logs, and ensuring the Persons Served are following rules and completing assignments, etc.
• Performs other reasonable and related duties as assigned.

Leads the Following Positions:

• Human Service Technicians

Minimum Training and Experience:

Requires a high school diploma or higher and a valid Florida driver’s license. This position will require 24 hour on call availability and as needed off normal work week activities. Will work under Program Supervisor and complete in-service training in the treatment of substance use disorders, patients’ rights, aggression control, HIV, infections control and other required trainings throughout employment. The incumbent will be a member of the multidisciplinary team, provide therapeutic support as assigned to Persons Served. The incumbent will also possess the following:

• Excellent customer service and phone skills
• Organizational skills
• Complex problem-solving abilities
• Ability to multitask and complete tasks efficiently
• Positive and team-oriented team attitude
• Strong attention to detail
• Flexibility