The hiring range for this opportunity is $27.30 - $42.75 per hour (specific rate will be dependent upon experience level and whether we hire a I, II, or III) along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY

The Operations Administrator is skilled and knowledgeable in all areas of branch operations and is expected to instruct and coach branch staff on all operational procedures. This role includes providing guidance, advice and assistance to branches and departments on a wide variety of bank deposit operations policies and procedures. Maintains compliance with Federal and State guidelines and regulations by following established policies and procedures, utilizing legal and compliance reference tools regularly. Utilizes their expert knowledge of the Bank’s core banking system and other integrated programs to provide system support, testing new features, enhancements, identifying and resolving a variety of system and software problems. Provides leadership to branches and departments to ensure consistent operational controls, regulatory compliance, and reporting procedures are in place to support organization’s growth while improving efficiency Delivers W.I.S.E. service to the branches, departments, teammates that fulfills our mission improving the financial success and well-being of our customers. Responsible for making reasonable and sound decisions, evaluating risk and loss exposures, while ensuring the Bank remains compliant with required regulations and its written policies. Collaborates with partners and effectively communicate with all levels of management, Internal Audit, Legal, Compliance, and customers. This role involves data gathering and analysis, problem resolution, project prioritization and participation. This role contributes to the risk awareness through the branches and reinforces the activities for the first line defense to achieve satisfactory audit performance and meet regulatory requirements.

Operations Administrator I

MAJOR RESPONSIBILITIES

• Manages branch and department employee calls related to all Operational processes and procedures during normal business hours/days and supports after hours calls, as needed.
• Analyzes and approves customer transactions that exceeds branch management limits deposits, withdrawals, wire transfers, cashier’s checks and check cashing.
• Administers branch NSF Officer overdraft pay requests, after evaluating all potential loss exposure for transactions that exceeds branch management limits.
• Provides subject matter expertise to branches and departments with complex operational procedures, customer support, compliance guidance, system related issues, resolving account and balancing issues, as well as providing legal guidance.
• Accountable for reviewing complex business documents, court orders and decedent account holder processes (affidavit for withdrawal for small estate and payable on death accounts). Evaluating for loss exposure, validity and ensuring bank CIP regulation requirements are met.
• Responsible for approving and accepting external Power of Attorneys and external Certification of Trusts.
• Identifies improvements to operational internal control methods within the branch to create optimum efficiencies.
• Manages reporting of functionality issues from branches related to Signature, Teller Desktop and Aperio systems to Information Systems department.
• Manages control functions related to branch processes; ChexSystems, CIP, Reg O, Reg CC, Reg DD, Beneficial Owners Regulation, and Escrow, reporting to applicable business units when necessary, in order to maintain risk management, loss prevention and serves as a second line of defense.
• Analyzes Fiserv Signature release documentation to identify possible enhancements or functionality changes that will impact current branch processes. Develop user testing scripts to validate process changes and identify system gaps to report findings to Information Systems Application Analysts. Completes all user acceptance testing for Aperio and Signature functions related to Operations.
• Manages content of business and legal documentation from shared drives into AccuSystems, indexing according to defined guidelines.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to applicable job duties.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required; undergraduate degree preferred
• 5 years branch management or equivalent experience
• Experience with legal and disclosure requirements for deposit accounts.
• Broad knowledge of banking regulations related to deposit operations
• Ability to multitask and maintain focus
• Proven leadership management and coaching skills
• Excellent verbal and written communication skills including presentation skills.
• Ability to utilize personal computers and Windows driven programs

Operations Administrator II

Some of the MAJOR RESPONSIBILITIES

• All major responsibilities listed under Operations Administrator I.
• Manages content and communication of high-risk monthly certifications to meet SOX requirements.
• Manages intake orders for bank wide requests of cashier’s checks and responsible for establishing new cashier’s checks for branches and departments.
• Serves as Administrator for FIS ChexSystems to support other business units with new user requests, deletions and other branch requests.
• Participates as SME for Operations on bankwide projects and change initiatives, publishing ongoing modifications and enhancements to bank operational procedures. Coordinating with other business units across the Organization to interpret changes and enhancements for any new product, service or program.
• Collaborates as project leader or team member as assigned for ongoing services and system implementations and upgrades. Develops necessary training material and procedure modifications and serves as the instructor to all branch locations.
• Leads ongoing coaching and development on regulatory topics and procedures; CIP, UDAAP, products/services, Beneficial Owners Certifications, transaction processing, wire transfer, BSA forms, Reg P and Reg E.
• Collaborates with the Learning and Development team by providing branch specific content on bank wide training initiatives and partners to review training materials. Certifies content on branch applicable CBT’s to ensure they align with current policies and procedures.
• Develops operational training material for review with branch Management.
• Supports Regional Operations Administrators when assistance is requested; conducts research using all internal and external resources to provide guidance and recommendations related to all branch processes.
• Partners with Regional Operations Administrators for new branch openings, branch consolidations and branch closures. Communicates with vendors and other business units to manage all branch required tasks.
• Serves as the first point of contact in Business Continuity situations and disasters and has roles and responsibilities assigned within the department plan. They provide instruction and guidance with recovery efforts to branch staff and serves as the main communication force between the BURT team and bank personnel.
• Serves as a critical team member on bank mergers/acquisitions including but not limited to initial information visit, account data verification, vendor termination/setup, branch supplies, teller setup, employee training, branch setup, transition weekend checklists & support and after conversion.

Some of the EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required; undergraduate degree preferred.
• 7 years branch management or equivalent experience

Operations Administrator III

MAJOR RESPONSIBILITIES

• All major responsibilities listed under Operations Administrator I and II.
• Supports and serves as a backup to Department Manager.
• Analyzes and approves transactions that exceeds branch management limits; deposits, withdrawals, wire transfers, cashier’s checks and check cashing.
• Accountable for approving complex business documents, power of attorneys, trusts, court orders and decedent account holder processes (affidavit for withdrawal for small estate and payable on death accounts). Evaluating for loss exposure, validity and ensuring bank CIP regulation requirements are met.
• Supports Regional Operations Administrators when assistance is requested; conducts research using all internal and external resources to provide guidance and recommendations related to all branch processes.
• Subject matter expert of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to applicable job duties.
• Provides leadership and decision support to all team members in all areas of responsibility to problem solve complex issues, mitigate high risk incidents, and defuse customer escalations.
• Act as a change leader, championing change and assisting team through various and multiple changes affecting the team.

Some of the EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required; undergraduate degree preferred.
• 10 years’ experience as Operations Administrator or similar position and experience.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of nearly $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.

Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.

Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.

Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.