Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.
The hiring range for this opportunity is $18.00 to $25.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.
POSITION SUMMARY- Branch Operations Specialist I
The Branch Operations Specialist is responsible for completing a range of centralized processes which may include: IRA and HSA transaction processing; Centralized Cash Balancing for all Tellers; Foreign item transaction processing; Documentary Collections for Treasury Management clients; Customer account research; Safe Deposit Box payment processing; Customer fee reversals; Official Checks, and Safe Deposit Box contents.
POSITION SUMMARY- Branch Operations Specialist II
The Branch Operations Specialist is responsible for completing a range of centralized processes which may include: IRA and HSA transaction processing and reporting; Bank wide Cash Management for all branches and ATM's; Centralized Cash Balancing for all Tellers; Foreign item transaction processing; Documentary Collections for Treasury Management clients; Review of branch created hold notices to ensure compliance with Regulation CC; Receipt, processing, and payment of Legal requests against customer accounts (i.e. Subpoenas, Levies; Grand Jury); Customer account research; Safe Deposit Box payment processing; SSI/SSA account verifications; Customer fee reversals; Dormant account monitoring and maintenance; Escheatment reporting of all eligible Dormant accounts, Official Checks, and Safe Deposit Box contents.
POSITION SUMMARY- Branch Operations Specialist III
The Branch Operations Specialist is responsible for completing a range of centralized processes which may include: IRA and HSA transaction processing and reporting; Bank wide Cash Management for all branches and ATM's; Centralized Cash Balancing for all Tellers; Foreign item transaction processing; Documentary Collections for Treasury Management clients; Review of branch created hold notices to ensure compliance with Regulation CC; Receipt, processing, and payment of Legal requests against customer accounts (i.e. Subpoenas, Levies; Grand Jury); Customer account research; Safe Deposit Box payment processing; SSI/SSA account verifications; Customer fee reversals; Dormant account monitoring and maintenance; Escheatment reporting of all eligible Dormant accounts, Official Checks, and Safe Deposit Box contents.
This role will work closely with the following internal teams: Compliance and Internal Audit through periodic reviews and Policy and Procedure updates; The Bank's legal team to ensure all Legal requests are handled in accordance with rules and regulations; Treasury Management Sales to help support the onboarding of new Cash Vault and Smart Safe commercial clients. This role may also work with parties outside of the Bank including the State Controller's Office regarding Escheatment; Wolter's Kluwer for customer IRA and HSA reporting, and our cash vendors (i.e., Loomis and Brinks) for management of the Bank's and Commercial Client cash needs.
MAJOR RESPONSIBILITIES- Branch Operations Specialist I, II and III
•Posting Fee Reversals
•Customer Account Research
•Centralized Teller Cash Balancing
•Safe Deposit Box payment posting
•Foreign item processing
•Documentary Collections
•IRA/HSA transaction posting
•Assists other team members in non-primary assigned duties whenever necessary.
•Performs other work-related duties as assigned.
•Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Information Security Guidelines, Right to Financial Privacy Act (RFPA), Identity Theft Red Flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC, Bank Protection Act.
MAJOR RESPONSIBILITIES- Branch Operations Specialist II
•Posting Fee Reversals
•Customer Account Research
•Centralized Teller Cash Balancing
•Safe Deposit Box payment posting
•Foreign item processing
•Documentary Collections
•IRA/HSA transaction posting
•Posting Branch Cash Orders and Shipments
•Posting Commercial Client deposits and orders
•Cash Ordering and Shipping to and from the Federal Reserve Bank
•Dormant Account monitoring and maintenance
•Review of Reg CC Holds
•Legal Request processing
•Bank wide Cash Management and Cash Vault reconciliation
•SSI/SSA account verifications
•Escheatment reporting to the State Controller
•IRA/HSA monthly reporting
•Cross train on other tasks to ensure depth of knowledge and coverage.
•Assists other team members in non-primary assigned duties whenever necessary.
•Performs other work-related duties as assigned.
•Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Information Security Guidelines, Right to Financial Privacy Act (RFPA), Identity Theft Red Flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC, Bank Protection Act.
MAJOR RESPONSIBILITIES- Branch Operations Specialist III
•Posting Fee Reversals
•Customer Account Research
•Centralized Teller Cash Balancing
•Safe Deposit Box payment posting
•Foreign item processing
•Documentary Collections
•IRA/HSA transaction posting
•Posting Branch Cash Orders and Shipments
•Posting Commercial Client deposits and orders
•Cash Ordering and Shipping to and from the Federal Reserve Bank
•Dormant Account monitoring and maintenance
•Review of Reg CC Holds
•Legal Request processing
•Bank wide Cash Management and Cash Vault reconciliation
•SSI/SSA account verifications
•Escheatment reporting to the State Controller
•IRA/HSA monthly reporting
•Cross train on other tasks to ensure depth of knowledge and coverage.
•Assists other team members in non-primary assigned duties whenever necessary.
•Performs other work-related duties as assigned.
•Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Information Security Guidelines, Right to Financial Privacy Act (RFPA), Identity Theft Red Flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC, Bank Protection Act.
REQUIREMENTS- Branch Operations Specialist I, II and III
•Ability to work in a team environment with moderate levels of background noise.
•Ability to grasp new concepts
•Understands Debit/Credit function or concept regarding transaction postings.
•Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor.
•Ability to follow established Policies and Procedures.
•Ability to communicate with peers in a positive, courteous manner with a genuine concern for resolving problems or concerns.
•Able to move from one task to another quickly and effectively.
•Ability to work independently with moderate supervision of daily work.
EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED- Branch Operations Specialist I, II & III
•High school diploma or GED required
•MS Office Suite and Windows based PC Operations.
LEVEL DETERMINATION
• Branch Operations Specialist I: 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• Branch Operations Specialist II: 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• Branch Operations Specialist III: 5 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
Company Profile
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of nearly $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.
Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.
Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.
Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.
Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.