Essential Functions

• Monitor the Sales Order Queue, then move orders through the Picking/Packing/Shipping processes.
• Load necessary software and configure it based on client requirements.
• Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
• Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
• Perform payment device key injections.
• Manage the RMA (return merchandise authorization) process for multiple clients.
• Act as a key custodian for the secure handling of encryption keys.
• Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
• Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

Qualifications

• High school equivalency.
• Proficiency in Microsoft Office Suite and customer-specific systems.
• Experience in technical support, preferably in a similar industry.
• Preferred: electronics repair experience.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and teamwork skills.
• Experience working with mobile devices, tablets, and smartphones.
• Expertise in operating systems including Windows, iOS, and Android.
• Ability to work independently and cooperatively with others to solve problems and optimize processes.

Physical Requirements

• Must be able to remain in a stationary position 75% of the time.
• Able to remain stationary for 75% of the time.
• Capable of accessing various work locations.
• Can stoop, stand, walk, bend, and stay upright to perform tasks.
• Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work.
• Able to lift up to 50 pounds occasionally and 25 pounds frequently.