OVERVIEW

Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. As we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a collaborative manner.

JOB SUMMARY

Advanced Healthcare Clinics’ primary goal is to provide high-quality care to all our patients. We are seeking a Clinic Front Desk Receptionist to support our team. This position will play a vital role in the daily operations of our clinic. The ideal candidate will have excellent patient service skills, a strong level of professionalism, and a commitment to providing excellent customer service.

DUTIES AND RESPONSIBILITIES

• Welcome patients and visitors both in person and over the telephone with professionalism and courtesy.
• Efficiently schedule appointments to optimize patients' satisfaction and provider time.
• Maintain the flow of patient appointments, promptly notifying providers of arrivals and service delays.
• Provide comfort to patients by addressing anxieties, answering questions, and upholding a welcoming reception area.
• Ensure the availability of treatment information by proficiently filing and retrieving patient records.
• Accurately manage patient accounts by obtaining, recording, and updating personal and financial information.
• Contribute to revenue generation by recording and updating financial information and collecting patient charges.
• Monitor inventory and equipment levels, verifying supply receipts for the business office.
• Safeguard patients' rights by maintaining confidentiality of personal and financial information.
• Uphold operational efficiency by adhering to policies and procedures, reporting necessary changes, and collaborating with the team.

REQUIREMENTS

• High school diploma or GED
• 2 Years Medical Clinic, Front Desk Front Office
• 2 Years PC Skills, MS Office & Outlook
• EMR Experience preferred.
• 2 Years Customer Service experience
• Bilingual, preferred.
• Familiarity with medical terminology preferred.

EDUCATION

• High school diploma or GED

CERTIFICATION, LICENSURE

• N/A

KNOWLEDGE SKILS AND ABILITIES

• Must be able to communicate effectively with physicians, patients, and the public, and be capable of establishing good working relationships with both internal and external customers.
• Excellent organizational and time management skills.
• Proficient in computers, relevant software applicants, and EMR systems.