**** REMOTE POSITION ****

 Warranty Administrator

The Warranty Administrator is responsible for managing all facets of a project’s administrative duties for TremCare, TremSource, OLI, or Warranty. This includes managing payables, customer billings & receivables, field resources & customer communication. This individual displays a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel. This position partners with the Sales Rep, Field Technicians, and internal departments such as IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Product.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

• Set up with sales representatives, enter into database and SAP, set up equipment record(s), create inspection schedules, and calculate hours allowed per inspection
• Prepare quotes based on information provided by the Sales Representative
• Prepare Warranty Agreement, selecting the correct document based on what was sold
• Finalize: Verify all paperwork has been received, update SAP, assemble reps/customer’s package, prepare necessary correspondence, and mail/route to appropriate parties
• Handle TremCare/Warranty orders running through General Contracting
• Handle any changes to document after issuance (including ownership changes)
• Prepare renewals/extensions
• Prepare accurate and specific customer invoices, enter vendor invoices, contracts, daily invoices, and track job progress
• Investigate and help resolve credit issues
• Provide Maintenance Plan/Service Order Assistance for Production Group as needed
• Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry
• Act as liaison with accounting, field resources, sales force, and contractors assisting with questions pertaining to various services
• Develop and maintain an effective working relationship with team members, managers, and personnel in internal departments whose functions, directly and indirectly, impact the service level to customer
• Build strong relationships with salesforce, vendors, contractors, and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons
• Learn and understand the services provided
• Warranty - Dispatch Final Inspection information to the field technician

 EXPERIENCE & EDUCATION:

• Associate degree preferred, or must have equivalent work experience
• Must have at least three years prior experience in a similar role involving customer service and/or admin support function in a sales or technical field environment.
• Prior experience with billing, A/R, and A/P functions required. 
• Must have experience in a fast-paced office environment.
• Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner
• Exceptional organization skills
• Strong data entry skills
• Ability to anticipate and identify problems and strong initiative in problem-solving
• Superior communication skills with the ability to read, write and communicate fluently in English
• A high degree of flexibility requiring excellent customer service skills and orientation
• Proficient in spreadsheet, word processing, and database necessary
• Knowledge of SAP a plus

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.