Essential Duties and Responsibilities include the following and other duties that are assigned.

• Answer all incoming calls.
• Respond quickly to patient needs.
• Return missed calls promptly.
• Schedule/reschedule patients to the appropriate clinic utilizing various EMR systems.
• Obtain prior authorizations from payors for patient prescriptions.
• Demonstrating exemplary customer service.
• Distribute information to patients via text, calls, email, or other mediums.
• Answer patient questions and provide program specific information as required.
• Assist with other duties as directed.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow –through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.

Education and/or Experience:

• Previous healthcare/medical back-office experience required
• Compassion and desire for helping people
• Excellent Customer Service skills required
• Excellent written and verbal communication skills required
• High School Diploma/GED
• Minimum 1-year Call Center/Customer Service Experience
• Experience with medical billing or health insurance preferred
• Must be able to prioritize and multi-task
• Able to sit for long periods of time
• Microsoft Office and Outlook knowledge

Language Skills: Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent communication and interpersonal skills.

Mathematical Skills: Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.