1 Customer Experience Specialist Job in Duncan, SC
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Travers Tool is Hiring a Customer Experience Specialist Near Duncan, SC
Job Purpose
Responsibilities
- Provide Support to Telesales, Web, Marketplace, and Unassigned Customers.
- Work in a team environment to answer all inbound calls, emails, and tickets in a professional manner and within our service level agreement timeframes.
- Assist customers with placing orders, returns, quotes, catalog requests, product questions, tracking updates and any other customer inquiries.
- Fully resolve and follow up with customers on any outstanding issues.
- Maintain and promote high standards of customer service.
- Work closely with all other departments including our sales, credit, warehouse, marketing, procurement, and product management teams to troubleshoot issues and to provide a cohesive customer experience.
- Work with our vendors to obtain quotes, get product information, and tracking updates.
- Work with our carriers to obtain tracking information, file freight claims and schedule pickups.
- Help set a positive example for less experienced team members to follow, providing guidance and expertise when needed.
- Take on additional reports and/or duties if needed to help support the team.
Specific Measures of Success
Inbound CSAT: Score of greater than 90%
- Inbound Ticket Resolution Time: Average of less than 2 hours
- Inbound Call Quality Score: Should be greater than or equal to 90%.
- Inbound Error % Rate: Score of less than 2%.
- Inbound Call Handling: Should be greater than or equal to 90%.
- Inbound Call Handling Time: Average of less than 4 minutes.
- Inbound Call Abandonment Rate: Score of less than 5%.
Job Summary
Full Time
Durable Manufacturing
$57k-75k (estimate)
07/18/2023
05/07/2024
ceotravers.com
Flushing, NY
<25
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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Must possess excellent customer service attitude/skills.
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Step 3: View the best colleges and universities for Customer Experience Specialist.
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