Truck Service Shop Manager

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service General Manager is an inspirational leader who oversees the Truck Service Profit Center which includes leading a team of technicians, overseeing marketing and operations functions, and ensuring excellent customer service. This individual coaches their team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The General Manager ensures we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Be a servant leader and inspire your team to meet and exceed company performance standards and improve the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage team members according to company policy
• Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
• Coach your team in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Lead all aspects of payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

What we’d like to see:

• A leader who sets the example when working alongside team members
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 5 years of supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Ability to effectively present business actions plans and operational reports to management
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver's license required

With us, you’ll enjoy:

• Competitive salary and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 5 years (Preferred)
• Truck Service Industry: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: On the road