We are now looking for a Technical Quality Manager (TQM) to join our team! The TQM provides vital support to the General Manager for the technical quality of the work performed in the bays.

Duties and Responsibilities

• Jointly with the General Manager, select new technicians according to department staffing requirements that are capable of meeting or exceeding Company performance standards in accordance to our EEO policy statement
• Actively participate in developing an atmosphere that is conducive to receiving feedback from staff and customers; at all times model a professional image in language and behavior
• As needed recommend coaching, disciplining, and/or termination of hourly associates according to company policy
• Assign and audit work, manage workflows, stage work and perform procedural reviews
• Manage wait times and act as a customer interface
• Maximize the Truck Service Department’s profitability by building and maintaining a strong loyal customer base within company policies
• Be responsible for the quality of the work performed by technicians
• Assist in the implementation/execution of new company safety programs and helps to ensures all program

Qualifications

• A leader who sets the example when working alongside team members
• One year supervisory/leadership experience in truck or automotive shop or other related business activity
• Good verbal and written communication skills (i.e. give clear instruction to hourly staff to accomplish assigned task; motivate and train them to unleash their talent)
• Ability to perform all hourly functions to assist when needed
• Demonstrate proficient customer service skills to provide “Best in Class” service
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions