Trash Fairies –District Manager

Day Time Responsibilities (est. 60% of responsibilities/time spent)

• Roll out Trash Fairies service to new properties.
• Deliver Trash Fairies trash bins to properties.
• Manage and secure storage of trash bin and roll cart inventory.
• Promptly attend to customer service issues and implement quality control (e.g., adding “hot doors” to WAND app, courier coaching, etc.)
• Under Regional Manager’s direction/guidance, de-escalate and resolve all customer service issues, working respectfully and efficiently w/ property managers and residents.
• Visit property sites regularly and as needed to ensure that couriers have everything that they need to be successful pickups.
• Make sure that you have back-up plans in place for courier no-show situations.
• Assist Regional Manager with customer/property visits, delivery of trash cans and magnets, etc.
• Maintain Trash Fairies vehicle service needs including routine maintenance.
• Communicate needs with Hiring Managers.
• Update app with properties details and notes for each property, where is lock box is located, lock box code, where are the carts located.
• Additional duties as assigned/necessary to get the job done.

Nightly Responsibilities (est. 40% of responsibilities/time spent)

• Assist Regional Manager with all nighttime duties and operations in assigned territory.
• Manage a team of area couriers.
• Fill in and cover shifts as needed.
• Promptly attend to customer service issues and implement quality control measures.
• De-escalate and resolve all customer/property service issues, properly and efficiently, with property managers.
• Monitor courier check-in app (the WAND app) to make sure couriers in assigned territory are checked in and on-time each night and that they check out promptly after completion of their route for courier monitoring and for payroll purposes.
• Make/take phone calls from couriers and handle issues that arise (usually from 7pm to 10pm on pickup nights).
• Coordinate with backup couriers as needed to ensure that pickup routes are covered for couriers who take days off.
• Implement quality control back-sweeps and/or fill in where needed to assure no gap in Trash Fairies’ service.
• Additional duties as assigned/necessary.

This position is full time, W-2 employee, $50,000 per year salary, plus potential Quarterly Bonus performance-based bonuses (from $250-$750 per quarter).

Current Benefits: After 90 days in full-time position

• 2 weeks paid time off per year not to conflict with new property roll outs, scheduled ahead of time with the Regional Manager.
• Trash Fairies health/dental/vision company insurance policy provided for the individual (currently paid 100% by Trash Fairies for the employee only).
• Trash Fairies work vehicle to drive as needed for work.
• Company credit card for Trash Fairies expenses only (e.g., Trash Fairies’ vehicle gas/maintenance, reasonable travel meals, company-related travel expenses, etc.)
• Simple IRA program with 3% max company match

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• On call
• Weekends as needed

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Work Location: In person