21 Customer Service Specialist 11a - 7pm Jobs in Erlanger, KY
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Arlinghaus Plumbing Heating & Air Conditioning
Erlanger, KY | Full Time
$45k-59k (estimate)
0 Months Ago
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Customer Service Specialist 11a - 7pm
$39k-49k (estimate)
Full Time | Consumer Services
2 Months Ago
Transitions is Hiring a Customer Service Specialist 11a - 7pm Near Erlanger, KY
Position Title: Customer Service Specialist
Supervisor: IT Director
Qualifications: High School Diploma or Equivalent Required. Associates Degree, with six months work experience in behavioral health or equivalent combination of education and experience preferred.
Position Summary
The Customer Service Specialist provides fast, friendly service by actively assessing the needs of clients and provides assistance. Associates in this position will learn how to greet, qualify, recommend and assist clients at the Residential Treatment Center and connect clients and families with appropriate resources. Office management responsibilities included.
Job Responsibilities
- Professionally investigates, triages, and resolves patient issues, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.
- Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service.
- Proactively manages the needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
- Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
- Processes the workflow for the day.
- Supports and participates in process improvement efforts.
- Performs telephone triage.
- Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
- Generates staff provider reschedules.
- Relays staff messaging.
- Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
- Supports and adheres to compliance policies and procedures.
- May participate on committees and have a role in other Agency initiatives.
- May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
- Other duties as assigned
Additional Tasks
- A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.
- Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
- High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
- Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.
- Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
- Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$39k-49k (estimate)
POST DATE
03/11/2024
EXPIRATION DATE
06/08/2024
WEBSITE
transitionsgroup.net
HEADQUARTERS
LENEXA, KS
SIZE
100 - 200
FOUNDED
1985
TYPE
Private
CEO
KAREN OSMAN
REVENUE
$10M - $50M
INDUSTRY
Consumer Services
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