Program: Growing Grounds Downtown

Position Summary

The Retail Sales Associate/Job Coach is responsible for all customer service and sales functions at the Growing Grounds Downtown site. Duties include serving as job coach working with consumers of mental health services; greeting and engaging customers; opening and closing the computer programs; processing cash and credit sales transactions; receiving and pricing new merchandise; packaging and wrapping sold items; arranging, and displaying goods for sale; and maintaining shop cleanliness. The position is responsible for providing clear trauma informed communication with Supervisor regarding sales strategies, marketing, inventory, customer feedback and feedback for consumer staff. The Retail Sales Associate/Job Coach will be knowledgeable of the agency’s philosophy and mission and is responsible for promoting this philosophy within the job role.

Hours

Varies - Relief (meaning no regularly scheduled shifts)

Salary

Anticipated hiring wage $17.50 per hour

(*Full Salary Schedule $17.50-$19.00)
Experience and Skills:

High School diploma or equivalent. At least one year of experience in retail sales. At least one year of experience working in a human services environment. Must be familiar and comfortable with using a computer. Strong plant knowledge and/or nursery sales experience. Strong interpersonal and customer service skills. Strong monetary record keeping and cash handling skills. Must have reliable transportation. Well defined organizational and time management skills. Ability to work independently and flexibly. Ability to take initiative. Strong interpersonal skills and oral/written communication skills; well defined organizational and time management skills, and collaborative work style. Able to deal effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level. Ability to handle intense situations, display good judgment and decision making skills, and remain calm and clearheaded under pressure. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business. Conditions of employment include: Must be at least 18 years of age; possess a valid CA Driver’s License, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize personal vehicle and auto insurance. Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees. Ability to communicate with co-workers and supervisor through emails, phone calls, zoom and face to face. Ability to possess and maintain good physical and mental health. Comply with a T.B. assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting. Must be able to successfully complete First Aid and CPR training.
From: Transitions-Mental Health Association