This position will operate as approximately 30% remote and 70% in-house, primarily providing IT support to our Seattle/Bellevue area communities. Additional regional travel may be required as needed (limited). We offer great pay and fantastic benefits including Medical, Vision, Dental, 401(k), generous PTO, and much more!

Our IT Systems Administrator provides a high level of user support and customer service to the team at Transforming Age, ranging from general application support to troubleshooting complex problems, as well as advising on and taking appropriate action to safeguard our network and team. You'll work with PC’s and Mac laptops & desktops, various peripherals, servers, and be a vital partner with the helpdesk.

Our IT Systems Admins:

• Respond to requests for technical assistance in person, via phone, and electronically
• Diagnose and resolve technical hardware and software issues, such as network and server access problems, network cabling, WAN, VLAN, firewall, VPN, voice communications (i.e., PBX telephone) and voice mail systems
• Research questions using available resources. Track, route, document resolutions & redirect problems appropriately
• Follow standard help desk procedures, including logging of all helpdesk interactions
• Administer helpdesk software.
• Identify, troubleshoot and or escalate situations requiring urgent attention
• Prepare activity reports, document internal procedures, file, and provide general assistance to IT department personnel as directed by the IT Manager
• Stay current with system information, changes, and updates
• Provide on-call / after-hours technical coverage
• Monitor and respond quickly and effectively to requests received through the IT helpdesk on a first-in first-out based on priority
• Assist with onboarding of new users
• Install, configure and test new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and licenses
• Perform timely workstation hardware and software upgrades and/or troubleshooting as required
• Plan, perform and document infrastructure upgrades with IT management supervision.
• Perform Other duties as assigned

What you need to succeed!

• Bachelor’s degree in Computer Science or related field, Associates degree and experience, or equivalent professional experience
• At least three years of experience in network administration and/or computer systems support in a business environment
• Advanced understanding of technology in a business environment
• Effective analytical and problem-solving skills
• Experience with Active Directory, Group Policy and client management tools
• Extensive experience with MS Office, Office 365, Windows Hyper V
• Extensive experience with antivirus enterprise management, client security management, and all aspects of software installation and package creation
• Experience with client data and error recovery methods
• Extensive experience with computer networking (Ethernet, TCP/IP, DNS, DHCP) in a multi-vendor environment
• Experience with Cisco and Palo Alto Firewalls
• Microsoft or other certifications are preferred.
• Must be available for on-call coverage responsibilities with team rotation (Once a month).
• Local travel between Transforming Age communities; Valid Washington State driver’s license and reliable transportation required; Regional travel on occasion.

Preferred Qualifications for the role include:

• CompTIA - A , Security , and Network certifications,
• MCSE, MCSA, MCITP, MCTS, and MCDST certifications.