DUTIES:

• Demonstrates and promotes a “safety first” lifestyle at the location.
• Assists operators in overcoming operational challenges.
• Ensures operators are fit-for-duty at all times and ensures scheduling compliance.
• Conduct field observations of service to ensure proper implementation of all operating rules and procedures.
• Ensures operator pre- and post-trip operating procedures.
• Uses the CleverCAD Tablet computer to provide maximum, yet efficient communications to Window Dispatchers, etc.
• Responds to any service-related assignment given by the operations personnel.
• Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.
• Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.
• Reports field conditions, pot holes, wires or tree damage, etc., that may affect bus service.
• Oversees a smooth commuting experience for Operator and the public and share “best practices” with entire team.
• Makes recommendations to terminate employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specification.
• Escalates issues to Operations Manager and other management team members when necessary.
• Inspects the revenue fleet and the yard in order to eliminate any potential disruptions during the AM/PM pullout.
• Works in conjunction with Maintenance Department to determine which vehicles are out of service and which vehicles are pulled from the “ready line” because of mechanical defects.
• Collects the DVIR’s from Operators when they return to the yard.
• Oversees the preparation of the “ready line” for the initial pullout of the AM/PM.
• Ensures that the “ready line” remains replenished throughout the pullout process;
• Assigns vehicles to operators.
• Oversees driver pre-trip inspections and guarantees that vehicles are ready for service.
• Controls the utilization of the “spare line.”
• Provides information to the Operations and Maintenance for reporting purposes.
• Other duties as assigned to promote safe and reliable service delivery.

• High school diploma or equivalent.Degree preferred.
• Must have a minimum of 2 years experience in the transportation industry with emphasis on safety.
• 2-3 years supervisory experience.
• Knowledge of state and local regulations/guidelines, inclusive of DOT and FMCSR.
• Ability to interpret and initiate policies and procedures.
• Ability to secure a Class "B" CDL with a "P" endorsement.
• Considerable knowledge of and ability to use personnel computers and related software.
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
• Excellent communication skills both written and oral.
• Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
• Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
• Union experience helpful.

• 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
• 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
• Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic areas while performing the duties of the job.
• Exposure to considerable amounts of dust, vehicle fumes and noise.
• Must be able to travel for company training, meeting or support missions.