Description

Trailer Equipment / Trailer X-Press is seeking an assistant service manager/service manager who will support many functions, including filling in for the service manager during absences, acting as a shop foreman and as a service writer, answering phones, and assisting customers. This is a hands-on position that will require front desk support, answering phones and emails, as well as spending a lot of time in the bay coordinating the activities of the technicians on their assigned shifts. Lead the activities of the Service department to ensure that the equipment is always available, dependable, and safe. Oversee preventative maintenance programs and ensure compliance with corporate policies and government regulations.

Pay range: $20 to $25.00 per hour.

Primary Duties:

• Supervises, trains, and coordinates the work assignments of all service Department technicians.
• Analyze maintenance costs and provide recommendations on fleet utilization and replacement to the General Operations Manager.
• Track fleet inventory of equipment.
• Assist in developing the shop budget by providing input relative to policy, costs, and established metrics.
• Ensure the maintenance records for the fleet are accurate and up-to-date.
• Complete performance reviews of staff and jointly determine areas of development and training requirements.
• Communicate maintenance requirements to ensure maximum efficiency and implement correction actions as required.
• Participate in the recruitment and selection of maintenance personnel as required.
• Identify maintenance employee training requirements and ensure successful completion.
• Prepare management reporting as required.
  • Technician timekeeping and payroll submission
  • Performance standards
• Complete special projects and perform other duties as assigned. Lead shop personnel in day-to-day activities to ensure a safe and efficient work environment.
• Shop safety and compliance with published safety standards.
• Coordinate outside vendors for equipment repair.
•  Maintaining the accuracy of the unit board count, preparing weekly documentation of unit counts
• Preparing customer estimates and communicating them with the customer
• Carry out supervisory responsibilities in accordance with Trailer Equipment/Xpress policies and procedures and applicable laws. 
• Motivates employees involved in the maintenance and repair of equipment. 
• Inspects completed work to ensure the quality of work performed and conformance to maintenance standards.
• I study maintenance schedules, estimate work hour requirements for job assignments, and schedule work for technicians.
• Provides assistance and guidance to technicians in analyzing and resolving work problems.
• Acts as the first line of dispute resolution.
• Maintains paperwork and computer files as needed for TE equipment. 
• Interacts courteously and professionally with customers, vendors, and fellow employees regarding trailer repairs and other Service Department business. 
• Assists the Operations Manager in the overall administration of departmental responsibilities.
• Could you help formulate, recommend, and implement departmental policies?
• Assist in establishing departmental goals and oversee the attainment of goals.
• Develop, plan, and administer departmental operating and capital budgets.
• Manage and direct all departmental activities.
• Train, supervise, and direct staff work; provide discipline and evaluate work performance of all shop employees.
• Please be sure to prepare vehicle and equipment specifications as needed.
• Administers maintenance software
• Assist with operations support areas (Road failures, Accidents)
• Warranty administration: Identify warranty repairs outlined within the manufacturer’s guidelines; acquire parts; assure repairs are promptly performed; log and track payment or reimbursement for parts and labor.
• Interview and hire new service department technicians.
• I am writing up estimates for outside customers.
• They were pulling trailers in and out of the shop when the switcher driver was on the road.

Requirements

Education:

Bachelors preferred

Experience:

Management Experience Preferred