Join Our Family

As a Crew Member, you will be responsible for: Serving each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude. Filling orders. Operating a cash register. Keeping your area neat, and clean. Work in the kitchen preparing food and completing other assigned tasks.

ESSENTIAL FUNCTIONS AND SOLE RESPONSIBILITIES:

NOTE: Traditions Hospitality Group may change the requirements of this job description at any time. These include, but are not limited to the following:

• Embodies Traditions Spirits Mission, Vision, and Core Values.
• Greet customers upon arrival.
• Inform customers of any specials or promotions running currently.
• Answer any questions the customers might have.
• Take orders with accuracy
• Repeat orders to customers to ensure they are correct
• Accept payment and accurately supply change, when needed
• Direct complaints and concerns to Manager
• Ensure food is delivered to the table hot and fresh
• Offer to refill drinks
• Check with customers to ensure their overall satisfaction
• Thank customers for their business, invite them to return
• Maintain a clean, sanitary, and organized dining room and service area
• Maintain a fast speed of service, especially during rush times
• Take orders from customers and input their selections into the restaurant's computer systems
• Assemble orders on trays or in bags depending on the type of order
• Process large orders for events
• Count down your till at the end of each shift
• Clean your station thoroughly before, during and after each shift
• Respond to guest questions, concerns and complaints and make sure they leave satisfied
• Follow all restaurant safety and security procedures
• Arrive on time for all shifts and stay until shift completion
• Work and communicate effectively with co-workers and management.
• Conduct administrative duties and errands as required.
• Escalate any problems or complaints to the relevant supervisor or manager.
• Prioritize important tasks and manage your time effectively.
• Man and operate equipment relative to your role.
• Maintain professionalism and a positive attitude.
• Offer to refill drinks
• Check with customers to ensure their overall satisfaction
• Thank customers for their business and invite them to return.
• Maintain a clean, sanitary, and organized dining room and service area
• Complete all side work at end of the shift
• Comply with all health and food safety regulations at all times
• Prepare and garnish food for delivery to guests following SOP manuals
• manner
• Identify food that is incorrect and remedy the problem before it is sent to the guests
• Know the table numbers in the restaurant and be prepared to run food to guests

• Be aware of time; keep tabs on how long items have been in the window; find out why something has not been delivered quickly (i.e. lost check or check not thrown by cook); make sure guests are not kept waiting or are given a reason why
• Have full knowledge of all items and how the food should appear on the plate (including correct garnish and plating)
• Stock and rotate all needed supplies in the service areas and dining room
• Comply with all Federal, State, and Local regulations as well as the IHOP Safety Manual and SOP health, sanitation, and safety guidelines
• Perform all cleaning duties
• Comply with uniform and appearance standards per SOP guidelines
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting Shift Manager.
• Sort and rinse dirty dishes, glass, tableware, and other cooking utensils and place them in racks to send through the dish machine
• Sort and stack clean dishes. Carries clean dishes to cooks line and other proper storage areas
• Clean and roll/unroll mats
• Fill/empty soak tubs with cleaning/sanitizing solutions
• Wipe up any spills to ensure floors remain dry
• Clean tables and/or counters after guests have finished dining
• Maintain personal health and sanitation standards (wash hands after using the restroom, etc.)
• Sweep/mop floors and remove trash as needed.

OTHER RESPONSIBILITIES:

• Ability to answer the phone in a professional manner as trained
• Superior attendance and punctuality
• Always wear a safety belt when lifting over 20 lbs.
• Always wear slip-resistant shoes
• Provide information to supervisors/managers
• Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought

Position Description

To accurately account for all food and beverage transactions that take place within the outlet you are working in. Ensure that all payments with the point of sale system are accounted for correctly. Receive cash and make proper change. Issue receipts when requested or when required. Prepare all logs as required. Previous food and beverage experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Embodies Traditions Mission, Vision, and Core Values
• Greet customers promptly and enthusiastically as they enter the store
• Perform opening and closing cash-handling duties as required
• Operate the cash register with accuracy and efficiency
• Process cash, credit and coupon transactions quickly
• Adhere to the established uniform policy to maintain the store image
• Maintain a clean and well-stocked selling floor presentation, while also keeping an organized stockroom
• Perform various housekeeping duties on the sales floor as assigned
• Follow established loss prevention guidelines and procedures
• This position is located within The Chickasaw Nation's Casinos.

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

• Must be 18 years of age or older
• Strong interpersonal & communication skills
• Excellent customer service skills
• Must be enthusiastic about customer service and the retail experience

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Reaches, bends, stoops, lifts, carries and pushes
• Standing and walking throughout the shift
• Lifts and carries supplies, and cases, weighing up to 30 lbs
• Essential hand/eye coordination
• Work is normally performed in a typical interior restaurant/bar/casino work environment
• Noise level is moderate to high
• Moderate or high exposure to cigarette smoke when on property
• Limited exposure to physical risk
• Moderate physical effort required

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