The responsibilities of a Technology Services Technician are to diagnose, repair, troubleshoot, and maintain computer and software systems for Traditions Health LLC. Their duties may include repairing or replacing damaged hardware, performing tests on new hardware or software, installing new equipment, creating support tickets, and logging its resolution. What Can Traditions Health Offer? PHENOMENAL PTO- -Starting Day 1!!! Competitive Salary Supportive Leadership Career Growth opportunities Training Environment Work/Life Balance MDLive: 24/7/365 access to doctors 401K with MATCH Job Qualifications Education: High School Diploma Required, Associates Degree in Computer Related Field or 2 years of previous experience desired. Knowledge and Skills: Office 365 Platform Intune Support Systems Support Desktop Support Desired Skill Sets: Strong customer service skills Experience providing IT (Information Technology) Technical support and troubleshooting Experience with system diagnostics Knowledge of Windows OS (Operating System) and Microsoft Office applications Understanding of User Identity and Access Management, including creating and deleting user accounts and groups Ability to respond to requests in a proactive and timely manner Ability to provide support to in-house and remote users Strong troubleshooting skills with attention to detail Good knowledge of internet security and data privacy principles Transportation: Reliable transportation. Valid and current auto liability insurance. Travel: Up to 50% Travel Required Environmental and Working Conditions: Works in various settings and office environments, promoting functioning and coordination with all agency activities to ensure the highest level of professional care. Ability to work a flexible schedule. Physical and Mental Effort: Must be able to work under stressful conditions and time constraints of the agency or projects. Work requires sitting for extended periods, bending, and stretching for files and office supplies. May occasionally require lifting files or paper weighing up to 30 pounds. Must be able to lift, move, and install computer equipment as needed. Essential Functions: Respond to customer calls, e-mails, voicemails, IM, and resolve customer problems Identify and initiate proactive, essential solutions that improve efficiency and/or effectiveness Assist Setting up workstations with computers and necessary peripheral devices Install and configure appropriate software according to specifications Provide orientation and guidance to users on how to operate new software and computer equipment Perform troubleshooting to diagnose and resolve problems Ensure tickets and monitoring alerts are handled per pre-defined SLAs (Service Level Agreement) for response time, updates, and closure Assist cross-functional teams in the resolution of technology-related issues for all supported platforms Prepare devices for deployment to end users, organize and schedule deployment time along with assisting the end user in transferring all their data and re-install software manually as required Provide support for technology-related projects as needed Equal Employment Opportunity: Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic. Traditions Health is a rapidly growing, innovative provider in home health care and hospice. It is our mission to promote health and independence in the patients we serve, to attract and retain exceptional healthcare professionals and to conduct our business with compassion and integrity. We believe that our core values of Integrity, Compassion, Patient Satisfaction, Team Attitude, Compliance, Professionalism, and Commitment are the foundation of our success.