Description

Job Purpose:

Responsible for delivering high-touch client service to internal and external clients for depository services that is defect-free, timely, and caring. Services and support over the phone, online, or in person, while providing a wide range of administrative and clerical support related to the Deposit Operations functions of the Bank. 

Primary Accountabilities:

• Transaction Processing: Complete accurate and timely item and exception item processing including: Check, wire, and Automated Clearing House (ACH) transactions according to regulatory rules and Bank policy and practices. Perform exceptions items processing, handling of all NSF, non-post, stop payments, and chargeback processes on a daily basis for deposit accounts (includes mailing notices). Reconcile and balance specific general ledger accounts and internal bank accounts.
• Account Monitoring & Maintenance: Regularly monitor and maintain account and transaction activity to ensure data integrity and accuracy as well as compliance with all applicable Federal, state and local requirements. Identify, respond to and resolve anomalies according to Bank policy, procedures, and practices. Complete daily balancing related to transaction processing for internal accounts. Initiate and maintain provisions required to comply with subpoenas, garnishments and levies.
• New Accounts: Perform processes required for the Bank’s ICS/CDARS program, including the setup of new accounts, processing transactions/renewals, sending client notices and statements.
• Product & Service Support: Research, troubleshoot and resolve client questions and issues with deposit accounts, products and services including mobile/online banking, debit cards, etc. Assist with systems upgrades and communications, which include e-banking products (e.g. online banking, merchant capture, mobile banking, etc.). 
• Procedures & Reporting: Maintain and comply with established deposit-related procedures and policies. Produce and file regular and ad hoc reporting on account and transaction activity as required by Bank policy, procedures and compliance requirements. Responsible for deposit file maintenance review including rates, core system specification changes, etc. Print and mail client statements and notices.
• Collaboration: Partners with teams across the organization to implement new products and services and ensure an experience that aligns with our Client Service Standards. Works collaboratively across teams to identify opportunities for enhanced client service. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Requirements

Expectations, Skills & Qualifications:

• A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously 
• Demonstrated commitment to timely, defect free and caring customer service
• Knowledgeable of bank policies, procedures, and regulations
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
• Professional and client focused
• Stay abreast to current trends in electronic banking (including online and mobile platforms)
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• Aptitude for problem solving
• Demonstrate a collaborative work style and respect for others
• Ability to read and interpret documentation such as operating and procedure manuals
• Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
• Excellent verbal and written communication skills
• An independent, quick learner
• Demonstrate a high level of organization and attention to detail
• Able to prioritize and manage multiple projects/tasks
• Demonstrate a collaborative work style and respect for others
• Demonstrate self-motivation and present a resourceful work ethic

Education & Experience:

A Bachelor’s Degree from College or University and a minimum of 2-5 years of experience in customer service and/or banking in related position in deposit operations or as teller/customer service representative; or equivalent combination of education and experience.

Work Environment*:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus. 
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Travel may be required for this position 

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.