Job Description

Tradewinds Distributing Company (subsidiary of Watsco, Inc.) sells and distributes residential, light commercial, commercial parts and supplies of Heating, Ventilation and Air Conditioning (HVAC) products throughout the Caribbean, Latin America, and global market.

We currently have an opportunity for a Logistic Coordinator located in Miami, Florida.

Company Website : Purpose :

Purpose :

This position will be responsible for coordinating and managing customer orders, data entry, and logistics coordination to ensure the timely delivery of our customers’ orders.

Job Responsibilities :

Reporting to the Director of Logistics, this position will provide support to the sales team in ensuring that customers’ satisfaction with the order process by completing all the necessary steps through the order and delivery process.

Under minimal supervision, performs varied and moderately complex tasks including but not limited to :

• Receives customers’ requests by salespersons, customers, or other subsidiaries by e-mail. Analyzes requests, provides information requested or ascertains who can best provide the information, routes the request to the proper person.
• Respond to requests from customers aBues it relates to orders, product availability, dispute resolution, invoice requests, shipment proof of delivery.
• Receives, reviews, and enters all customer requests according to standard procedures.
• Will support purchasing department as it relates to stocking / Direct PO status for order fulfillment.
• Requests status from factories, negotiate deliver dates, update provide dates on sales orders, advice customer of process status.
• Arrange routing of products with local and international forwarding companies, act as liaison between customers and transportation companies to assist with delivery of goods.
• Ensure freight forwarders and others receive information such as shipping date, weight dimensions of equipment shipped (max load calculations), material safety data sheets (MSDS), as well as IMO information.
• Coordinate re-routing of orders when applicable.
• Analyzes transactions, corrects records, and adjusts errors.
• Maintains liaison with other departments for order completion (sales, credit, warehouse and general office).
• Report any and all out-of-line conditions affecting customer satisfaction.

And here is what you will need to be successful :

Education :

AA / AS Degree, Technical / Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training with a minimum of two or more years of Customer Service or Logistics / Freight Forwarder work experience.

Experience / Qualifications :

Must have previous experience working as a customer service rep, preferably with freight forwarders, export, or international company.

Must be bilingual and be able to write and speak in English and Spanish

Must have great interpersonal skills, communications skills and, listening skills

Other qualifications that must possess :

Excellent Organization Skills

Detailed Oriented

Good at Conflict Resolution

Knowledge of Excel (Advanced preferably)

Knowledge of Magaya is a plus!

Additional Comments :

Candidate must be willing to work overtime and must be able to work in a high pace, high stress environment.

Last updated : 2024-05-20