1 Client Services Representative Job in Oxford, CT
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Tradewind Aviation is Hiring a Client Services Representative Near Oxford, CT
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.
For more details visit www.flytradewind.com
About The Candidate / Role
Tradewind Aviation is looking for a full time Client Services Representative to be based in person at our office in Oxford, CT.
The ideal candidate will have an instinct to anticipate guest’s needs to envision a seamless trip from start to finish to produce optimum results. We are looking for a friendly, confident, and thoughtful person to bring personal service to every interaction.
- Must be flexible to adjust work schedule for seasonality and changes in demand.
- Ability to work non-traditional hours to include evenings, holidays, and weekends.
Responsibilities
- Collect trip details for all private charter flights including client and passenger information, passport information, client preferences, special requests, connecting flight information, and flight following point of contact.
- Ensure billing information is complete and payment is received according to terms.
- Coordinate, arrange and confirm trip logistics including catering, ground transportation, and special requests.
- Confirm all trip details are complete and send day-prior itineraries to charter clients.
- Monitor potential or actual operational issues (weather, mechanical, delays) and communicate effectively with client.
- Act as liaison between the Dispatch team and charter clients to ensure accurate and timely updates.
- Follow up with charter clients after trip completion, create trip reports and record issues.
- Pursue resolutions to trip issues.
- Work with Finance team to resolve outstanding payment issues.
- Build relationships with customers with a focus in understanding who they travel with and what their flight preferences are.
- Collect and report billable charter client expenses to Finance department.
- Other duties as assigned.
Requirements
- Part 135 private charter experience preferred.
- Strong communication skills (verbal and written), attention to detail, organizational and time management skills.
- Ability to de-escalate difficult situations in a calm, professional manner.
- Self-motivated with the ability to work as part of a close team.
- Independent problem solver.
- Ability to effectively interact with clients, employees, and all levels of management.
- Ability to coordinate and work on multiple projects at once.
- Ability to handle and maintain the confidentiality of sensitive information while exercising independent judgement and discretion.
- Ability to work with frequent changes in procedures, directions, and outcomes.
- Ability to work non-traditional hours to include evenings, holidays, and weekends.
- Must be flexible to adjust work schedule for seasonality and changes in demand.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 lbs. at times.
Benefits
- Competitive salary
- Medical, Dental, Vision, FSA/DCA and 401(k) plan
- Paid vacation and sick days
- Paid Maternity/Paternity Leave
- Fun, dynamic team with opportunities for rapid advancement
- Travel benefits on various US and International airlines
Job Summary
Full Time
Transportation
05/04/2022
12/26/2023
flytradewind.com
OXFORD, CT
100 - 200
2001
ERIC ZIPKIN
$5M - $10M
Transportation
Related Companies
The job skills required for Client Services Representative include Client Service, Confidentiality, Communication Skills, Attention to Detail, Time Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
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Step 3: View the best colleges and universities for Client Services Representative.
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