Employer brand- A Fiscal Management Service agency located in Troy, MI committed to a thriving company culture that instills inspiration and happiness in the hearts of its team members. A team committed to high engagement with disciplined thought and action.
Organization’s core values and culture alignment- Helping People Succeed is at the core of everything we do. We have an execution and vision strategy focused on accountability, alignment, and results with an emphasis on people. Our core values include; can-do attitude, passion for success, knowledge driven, and customer focused teamwork.

• Hybrid Remote. Requires travel and on-site visits in Southwest Michigan Region: Calhoun County and Cass County. 
• Phone support: courteously and professionally answer multi-line phone, determine the nature of the call, answer routine questions, or transfer the caller to the appropriate internal employee.
• Provide excellent customer service to the agency's contracted referral sources/affiliates, clients, and personnel.
• Process new recipient onboarding: coordinate with Community Mental Health Case Managers and clients to initiate FMS Services. 
• Process new recipient paperwork: complete data entry and scan and upload all documents. Verify client information, apply or attain EIN, initiate applicable required forms to expedite services.
• Process new hire paperwork: run initial background checks, complete data entry, and scan and upload all new hire paperwork. Provide staff orientation, attain and maintain mandatory trainings for County and State compliance.
• Mail various correspondences.
• Other projects as assigned.