Location: Harrisburg, PA
Position Type: 3 – 12 Month Contract
Position Terms: Work is primarily remote. However, will be required on-site approximately 4 days per month
We are seeking an experienced Tolling Back-Office Quality Control Analyst to play a critical role in ensuring the reliability and accuracy of the end-to-end functionality for our Tolling Back Office system. We are looking for an individual proficient in CRM D365, ERP SAP with Back Office testing experience and the skills/ expertise outlined here.
This position is primarily remote but will require on-site presence during key project phases of SIT (3 cycles at a minimum), UAT (1 cycle at a minimum), Pre-Go Live, and Go Live, any planning calls (approx. 4 days a month). Any absence from sessions requires prior approval from Project Principal. Additional travel may be required when requested by the Project Principal.
Perform rigorous testing and validation efforts, necessitating a dedicated focus.
Create, execute, and document test plans and scripts.
Be responsible for comprehensively testing all aspects of our systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.
Capture, and maintain data, plus run reports to implement data analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.
Review test scripts provided by vendors.
Conduct system stress testing to identify potential issues.
Collaborate with the QC Lead to ensure quality control.
Manage and execute testing scripts within the ADO system.
SKILLS:
Experience in large-scale integrated solutions for tolling back-office operations. Required 5
CRM Microsoft D365 testing experience for enterprise level implementations dealing with microtransactions. Required 5
CRM Microsoft D365 experience in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow. Required 5
Hands-on testing experience for a tolling back-office system. Required
Experience developing and executing system testing scripts for overall system implementations. Required