Location: Harrisburg, PA
Position Type: 3 – 12 month contract
Position Terms: IT Change Manager (not to be confused with an Organizational Change Manager).will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.
The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
SKILLS:
ITIL Foundation Certification Required
Service Now experience Required
Minimum of 1-2 years’ experience with Remedy (version 7.6.04), including the Change Management Module, or equivalent ITSM tool Required 2
Understanding of IT Service Management (ITIL certifications, a plus) Required 10
Working knowledge of Change and Release Management methods, tools, terminology and industry practices Required 10
Strong understanding of IT Change Management, configuration management and service level management principles and practices Required 10
Excellent communication skills listening, verbal and written, including meeting management and facilitation Required 10
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles Required 10