About Specialized Security Services, Inc.

For over two decades, our expert team has successfully assisted organizations with the implementation and oversight of their information security, privacy, and regulatory compliance programs. Our reputation is our own, built upon our steadfast commitment over the years to do the right thing and go above and beyond for our clients. We pride ourselves on our ability to think outside-the-box, stay nimble and succeed as a team.

Position Summary

The Business Operations Coordinator manages schedules, arranges assignments, prepares action plans, analyzes risks/opportunities, gathers necessary resources, and communicates progress to team members. This individual is involved in pre-and post-award contract administration activity and works with their constituents to hit deadlines and deliver results while at times also working independently in a collaborative environment.

Responsibilities

·Verify the availability of in-house and external participants for planned meetings.

·Send out reminders of scheduled meetings.

·Keep stakeholders informed of project timelines and associated deadlines.

·Answer scheduling queries via ticket system, email, and phone.

·Draft emails, letters, and other notices for both internal and external communications.

·Attending meetings to assess progress on projects which are in motion and take detailed notes to share with stakeholders.

·Draft contract proposals to support organizational goals.

·Regularly report status of current projects to management.

·Proactively resolve any existing contract or scheduling conflicts.

·Collaborate with sales team and internal business partners on contracts and other project details.

·Maintain a well-organized system for easy reference and rapid retrieval of information pertaining to physical and digital records of contracts, and other documentation.

·Clearly communicate internal processes and client or vendor contracts terms to managers and interested parties.

·Serve as a liaison between internal and external parties during contract development and scheduling stages.

·Provide detailed and accurate deliverables in a timely manner.

·Prioritize workload and take a proactive approach to troubleshooting roadblocks to avoid setbacks.

·Team-oriented, able to collaborate and assist with internal and external customers.

·Excel in managing projects in a rapidly changing fast-paced environment.

·Performs other duties as assigned.

Qualifications & Experience

·Minimum 2 years of professional experience working with internal and external customers.

·Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.

·1 years prior experience in a customer service role.

·Advanced experience with office software, including Microsoft 365, Word, Excel, Outlook, Adobe, and CRM tools.

·Excellent organizational, interpersonal, and communication skills.

·Ability to perform more than one task at a time and solve problems quickly and proactively.

·Excellent reading and language comprehension.

·Ability to work collaboratively at all levels of the organization.

·Possess superior attention to detail to spot inconsistencies in communications.

·Exceptional analytical skills and problem-solving abilities.

·Display remarkable judgement, professional integrity, and discretion.

·Strong interpersonal skills must be able to read the room, think strategically, and problem solve.

Education & Certifications

·College Degree (Business Administration) or related work experience