About us

TPG, INC. is currently the leader in independent, third-party quality assurance for customer experience and interaction management to Fortune 500 businesses. TPG is professional, data-driven, and fast-paced. Its goal is to evaluate customer experience and optimize their customers' businesses by helping them better understand and improve their customer interactions.

TPG delivers predictive intelligence, analytical reporting, and hands-on assessments by applying data sets to its proprietary, AI-based evaluation and reporting platform. TPG generates impactful results by developing individualized quality performance goals alongside our clients.

Our work environment includes the following:

• Growth opportunities
• International Workforce
• On-the-job training
• Flexible working hours
• Relaxed atmosphere
• Company perks

Job Description

As a Quality Assurance Analyst, you will be responsible for the quality control of data collection, observation, and evaluation of interactions between clients and customers and the documentation of these interactions. You will be expected to analyze interactions between clients and customers by listening and observing voice, email, and interactive chat mediums, accurately evaluating and scoring these interactions, and providing accurate and scalable product deliverables.

Quality Assurance Analyst provides valuable insight by contributing strategic inputs to client deliverables and supporting workstream requirements. Quality Assurance Analysts are expected to accurately evaluate interactions and provide accurate analysis of data outputs based on information provided via the AI Platform and Compendium. Quality Assurance Analysts must demonstrate a willingness to learn and develop a clear understanding of the company's compendium applications and evaluation processes and support the development of product deliverables.

Quality Assurance Analysts must be eager to learn and understand System (Compendium) Applications and all related product deliverables. Quality Assurance Analysts must appreciate and understand how Compendium and all associated applications are deeply rooted across our client's Product Offerings. You will be responsible for working with and supporting team members on the creation of products utilizing the various Compendium Applications. Data integrity and accuracy are crucial to successfully delivering these client products that directly influence and drive client ROI.

Team Contribution

• Responsible for the accurate collection of information, analyzing data, and evaluation of that data
• Understands the story of the data and how they contribute to our ability to deliver both our Human Diagnostic and Dynamic AI
• Completes all of their analysis on time with limited oversight
• Ability to self-diagnose work to ensure accurate and consistent scoring
• Meets all of their analysis on time with limited oversight
• Actively utilize the company's software suite to create proficiency in the products that we market
• Be receptive to coaching and professional
• Support Quality Assurance Team on workstream and client deliverables
• Meet both individual and team revenue and sampling goals each month
• Participate in all scheduled development activities, including calibrations, feedback sessions, training,

special projects, etc.

• Understand the company's product offerings and how to apply them
• Leverages Ideal Conversation Platform, On-Demand reporting, and data health reports to diagnose solve any data discrepancies in their delivery

Our Client's Business Relationships

• Ensures the health and accuracy of their analysis by fully understanding their client's business and Evaluate Compendiums
• Provide client-related support to contribute to the strategy for your client
• Understand and remain current on knowledge of the client's programs and goals
• Utilize voice, chat, and email media, observe and accurately evaluate interactions between clients and

customers

mediums

Interpersonal and Communication Skillset

interact with the company

• Demonstrate strong interpersonal and communication skills
• Ability to create and deliver clear written communication with great attention to detail
• Critical thinking skills and intellectual curiosity
• Personal accountability
• Ability to work independently, establish priorities, and meet deadlines
• A strong work ethic that will enable the delivery of revenue each month
• Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Office Suite
• Ability to handle sensitive and confidential situations and documentation
• Presentation and verbal communication skills

Goals

• Engage in short and long-term business goals by providing insight and innovative solutions to leadership
• Develop plans and ensure delivery of our systemic processes

Qualifications

• 1 years of work experience/education
• Bachelors Degree
• Multi Lingual- Cantonese

Additional Qualifications Preferred

Benefits

• Excellent Benefits Package
• Competitive Salary
• Tremendous Opportunities for Upward Mobility
• Positive People Culture & Work Team Environment

Supervision

The Quality Assurance Analyst reports to Team Leader

Physical Requirements

• Sitting and standing for long periods may be necessary
• Move around the office, use of hands for typing
• Ability to hear and see read from a computer monitor
• Ability to travel if required (limited)