The Bellperson greets and assists guests, taking care of luggage, running errands and delivering items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Bellperson may also be assigned van driver duties or other responsibilities. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and open doors for guests in a friendly and courteous manner.
• By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas.
• Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
• Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
• Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
• Deliver messages and valet to guest rooms.
• Keep lobby doors and windows clean when not busy with guests.
• Post daily events on board in the lobby, as needed.
• May clean, inspect and maintain hotel vehicles. May perform pick-ups and drop-offs at airport and/or local areas.
• Foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
• On time and at work when scheduled, and in proper uniform.