14 Call Center Manager Jobs in Rockwall, TX
Toyota of Rockwall is Hiring a Call Center Manager Near Rockwall, TX
Job Description
Call Center Manager
Qualifications
- Must have dealership experience as a BDC Manager
- High School Diploma or GED
- Basic knowledge of accounting practices
- Must have basic computer skills / Microsoft Office
- Must have excellent phone and communication skills
Responsibilities
- Manage the day to day operations of the BDC department
- Manage, review, and follow up on platforms daily (CXi, Trela, Service Connect, Paycom, Conversica, Toyota Care/TLE, Carwars, CRM)
- Ensure recall appointments have parts ordered and site chat leads are followed up with
- Manage the day-to-day operations of the cashiering department
- Manage marketing strategies for service (RAAP, Total Customer Connect, XTime, Moran Group)
- Manage BDC activity logs daily/weekly/monthly to capture phone call traffic for review
- Supervise training of the BDC agents on a continuous basis
- End of month duties and reports as assigned (BDC EOM Report, Sales Insight Reporting (VINSolutions, Sold Converion Report)
Job Description
Toyota of Rockwall is seeking a highly motivated and proactive individual with excellent interpersonal skills and a genuine passion for interacting with people. This role is ideal for someone who thrives on creating positive customer experiences and contributes to fostering a welcoming and enjoyable atmosphere.
We welcome candidates with varying levels of experience, as we believe that individuals who possess the right qualities and are eager to contribute to the Toyota of Rockwall family can excel in this position.
About the Company
Jackson Automotive Group is a family owned and operated business since 2008. Toyota of Rockwall, TX is our very first dealership and we take pride in being the first Gold LEED Certified Dealership in the nation. From finance to service, every part of our dealership is optimized to run as efficiently and eco-friendly as possible to minimize our carbon footprint.
As a dealership, we are unwavering in our commitment to actively engage and contribute to the Rockwall community. Toyota of Rockwall proudly partners with Rockwall ISD for food drives and actively awards grants to local non-profit organizations in collaboration with Toyota Motor Sales. These initiatives demonstrate our dedication to making a tangible and positive impact on the community we serve. Through these partnerships and initiatives, we strive to foster a stronger and more compassionate community for everyone involved.
Job Summary
Full Time
$78k-110k (estimate)
04/22/2024
05/10/2024
toyotaofrockwall.com
ROCKWALL, TX
50 - 100
2008
STEVEN JACKSON
$10M - $50M
Retail
Related Companies
About Toyota of Rockwall
Whether you are looking for a place to buy or lease new Toyota, find a great value on a used car, or get service or parts for your vehicle, finding the right Toyota Dealership to take care of your automotive needs can feel like a daunting task. The truth is that finding a place to give your automotive business to is about more than just price, it is about the experience and service you receive. Whether you are from Dallas, Mesquite, Garland, Greenville or Forney, Texas, we want to be the Toyota dealer that takes care of all your automotive needs. Toyota of Rockwall, located at 1250 East 30 in ...Rockwall, TX, has a progressive approach to making sure our customers are taken care of and treated with the respect and courtesy that they deserve.
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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
