Summary:

The Assistant BDC Manager supports our sales efforts by contacting prospective customers and acts as a support to the BDC Director. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

Job Responsibilities:

• Maintain a minimum standard of outbound calls to prospective customers
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
• Adhere to lead management plan guidelines for each lead in your database
• Respond to internet leads and inquiries
• Accurately record interactions with each prospective customer in our database
• Assist in the supervision of the BDC department when needed
• Other reasonable duties as may be requested

Requirements:

• 1-2 years customer service experience in an outbound calling environment
• Outstanding written and verbal communication skills
• Prior phone experience, required
• General knowledge of the automotive industry
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Bilingual, preferred

Competencies:

• Goal–oriented individual, driven to exceed personal and team goals
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of North Charlotte offers competitive salaries and benefits.

Employment is contingent upon successful completion of a background investigation.

Toyota of North Charlotte is proud to be an Equal Opportunity Employer.